Collection Representative - Operations - 22183
Firstsource Careers - Amherst, NY

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Job Description Collection Representatives contact assigned customers and provides solutions and arrangements for deliquent accounts.

Other duties and responsibilities include:
  • Utilize telephones, letters and skip tracing techniques to contact customers
  • Maintain a high level of customer service
  • Knowledge and use of the phone system
  • Maintain knowledge of and adhere to Firstsources policies and procedures
  • Attain monthly collector goals
  • Maintain knowledge of the clients business and requirements to include work standards
  • Comply with Federal and State laws

  • High school diploma or equivalent
  • At least 6 months customer service experience
  • Effective communication skills
  • Basic computer and keyboarding skills
  • Knowledge of the CUBS Collection Application system software (after training)
  • Knowledge of the Dialer Collection Application (after training)
  • Able to locate customers through interpretation of CBRs and other sources of information (after training)
  • Basic math knowledge with emphasis on calculating percentages
  • Knowledge of the clients business and requirements to include work standards (after training)
  • Knowledge of FDCPA and state laws (after training)
  • Ability to sit for extended periods of time

Additional Information All your information will be kept confidential according to EEO guidelines.