Collection Team Lead - Govt Collections
Shared Services - Houston - Houston, TX

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Coordinates activities related to daily Collections operations.
      · Maintain established departmental policies and procedures, objectives, patient, and customer service policies
      · Handle difficult patient and third party follow-up problems
      · Review accounts recommended for write-off to ensure accounts have aged as determined by corporate/guidelines
      · Review accounts in bankruptcy
      · Review agency and attorney performance reports
      · Assist team members with questions, concerns, and complaints from insurance companies, patients, and other personnel
      · Work as a liaison between team members and PAS staff
      · Assist with payroll activities for team members (i.e., time cards, edit sheets)
      · Establish working relationships with individuals at insurance companies
      · Assist manager with developing team goals and action plans
      · Assist with training of new team members
      · Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
      · Other duties as assigned
      At least one year of collections experience required
      · Prior supervisory experience preferred

      HCA Inc - 19 months ago - save job - block