Collections Account Manager (EVE 3/4/2013)
Discover Financial Services - Phoenix, AZ

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Discover your career today! Our Collections team is seeking highly motivated and goal-oriented professionals to collect on delinquent accounts. Our goal is to bring our cardmembers accounts current and educate them on the benefits of maintaining their payment history. In Collections we work hard, achieve goals and try to have some fun each day!! Representatives use professional and persuasive communication skills as well as strive to keep the goodwill of our customers by following policies and procedures.
1. Review past due accounts and call customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.
2. Contact credit, employment and other references when unable to locate a customer. Maintain accurate records of new addresses and providing information to other departments.
3. Work with the customer to come to an agreeable plan for bringing the account current.

The position pays $11 an hour or DOE. In addition, top performers will earn monthly incentives based on performance. Employees enjoy the following benefits on their first day of employment:
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Flexible Spending Accounts
  • Legal Assistance
  • 401K
  • Paid Time Off
Skills

  • Must have a minimum of 3 months of customer service (Call center, Retail, Hospitality, Financial Services)
  • Excellent written and verbal communication, analytical and problem solving skills
  • Ability to negotiate and persuade customers through communication
  • Ability to multitask, work in a fast paced environment and demonstrates the ability to meet and exceed goals
  • Proficient knowledge of Internet technologies and ability to move through various systems and databases to research customer inquiries
  • Flexible and adaptable to business needs
  • This is an EVENING position and you must be available to work an 8 hour shift from 10:30am to 9:00pm.*
Full Time: 40 hours per week OR Flex Time: 32-39 hours per week

Weekend and holiday scheduling flexibility is required to meet business needs.

Discover is an equal opportunity employer.

This position is available at our North Valley location at 2402 West Beardsley Road, Phoenix, AZ 85027

Employment is contingent upon successfully passing criminal background and past employment verification. We promote a drug free work environment.

Discover Financial Services - 22 months ago - save job
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Seems cardholders aren't the only ones getting paid to discover. Discover Financial Services is best known for issuing Discover-brand credit...