3-5 year's experience preferred. The collections position is one that requires the ability to work through situations in a positive and professional manner.
Strong communication skills, self-starter, ability to handle multiple priorities at the same time.
Maintain a strong working knowledge of numerous operating systems (i.e. banking, web and PC/software applications, etc.) and regulations impacting the industry
Perform phone collections for early-stage delinquent Credit Card accounts
Perform account updates/changes/waivers within specified guidelines
Coordinate weekly charge off lists and account closures
Perform daily/weekly updates to collection and reporting agencies
Assist in development of Overdraft procedures
Assist with special projects, new product rollout, and other duties as assigned
Manage banks Personal Property Repossessed inventory
Maintain a strong working relationship with several outside collection agencies
First National Bank of St. Louis - 18 months ago