Agfa Graphics, is a world leader in prepress solutions for the commercial, newspaper and packaging printing industries. In addition, we are quickly expanding our assortment for the fast-growing market of industrial inkjet and wide format printing with the development of state-of-the-art printers and inks for applications such as billboards, packages and decoration.
Agfa is currently looking for a Collections Representative to join our team in the Elmwood Park, NJ facility.
Responsible for the collection and reconciliation of Agfa Graphics NAFTA, Agfa Graphics LATAM and Agfa Graphics Material Customer Accounts for Equipment and Consumables for a specific receivable portfolio. Review and release pending orders determining the reason for referral and take appropriate action to correct. (i.e. contacting customer for payment and /or negotiating a payment plan with management approval). By monitoring and maintaining their portfolio’s as current as possible they are protecting one of the largest items on the Corp. Balance Sheet (accounts receivable $56,000,000), while understanding the financial impact of:
The cost of carrying past due invoices
Potential loss of sales by holding customer orders
Potential additional risk / loss of releasing certain orders
Contact customers to secure payments due according to Corporate Collection Policy and based on terms granted. Utilize aged trial balance, prioritizing based on most aged past due. Negotiate payment plans if necessary (with management approval). Communicate issues to management. Review recommended accounts for collection agency placement and place if necessary.
Investigate and resolve credit hold orders, (Agfa Graphics NAFTA, Agfa Graphics LATAM, Agfa Materials, Pitman) authorizing release of shipments within established guidelines according to the Order Release Policy. Contact customers as necessary to secure payment. Communicate to appropriate customer service agent and sales representative for those orders that will be held
Investigate and respond to customer inquiries regarding payments, credit history, billing, etc. Maintain accurate customer account information (text and dispute coding) and full-fill external and internal requests for information (invoice copies, statements, etc)
Investigate and resolve deductions posted to accounts, ensuring they are coded and assigned to appropriate resolving group and follow up timely for resolution. Communicate denial of credit to customer immediately. Escalate issues not resolved according to stated time frames. Investigate cash application issues, process offsets where necessary, and maintain accounts to ensure checks are applied and credits are offset timely.
Interface with Regional Credit Risk Manager to recommend changes to customer credit limits or credit ratings and over-limit requests. Keep management informed of negative trends on key accounts to include pay habits, increased disputes, unearned discounts or unusual ordering patterns
Work closely with other Internal Depts ( Sales, Customer Service, Accounts Receivable, Accounting, IT) to ensure that all issues regarding a customers account are addressed quickly and accurately in order to provide the best possible service to our customers and to maintain their account in a current position.
3 – 5 years credit / collection or related customer service experience
Agfa is an Equal Opportunity Employer
- Dealing with customers and their inability to pay however, needing a product or service
- Ability to work under pressure
- Ability to prioritize their work schedule in order to maximize results
- Working knowledge of SAP / SX Trend or comparable A/R systems
- Working Knowledge of Micro Soft Word
- Working Knowledge of Lotus Notes or Micro Soft Outlook
- Knowledge of Excel with ability to prepare and run reports for both internal and external customers
- Strong problem solving skills.
- Organizational Skills
- Sound decision making ability
- Good oral and written skills
- Team orientated
- Self starter (proactive approach to responsibilities)
Agfa-Gevaert Group - 15 months ago