Collections Specialist
Rent-A-Center - Richmond, VA

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Manage rental accounts and meet company account management goals and expectations, by collecting on past due accounts while adhering to company standards, policies, and procedures. Use company vehicle to complete field collection runs, to do pick-ups on past due accounts. Accomplish these in a way that is consistent with the RAC mission statement.

Account Management:
Set goals and schedule weekly meetings with District Manager; Prioritize collection of hard accounts.

Visit past due customers at residence and place of employment

  • Review expired accounts and communicate with the customers to promote timely payments
  • Maintain accurate records of past due account activity and daily activities
  • Complete customer service calls in a timely manner as assigned
  • Follow all policies and procedures and adhere to all standards
Customer Pick-ups:
  • Load and upload truck per policy to protect merchandise
  • Pick-up merchandise from customer homes as assigned - requires heavy lifting
  • Keep assigned vehicle(s) clean and maintained, as required, for safe operation
  • Follow all safety, handling and transportation procedures to avoid personal injury and property damage
  • Ensure personal compliance with applicable DOT regulations

Appropriate operator's license per state/federal regulations

Professional in manner and dress with strong verbal communication skills

Ability to problem solve and critical thinking skills to get desired results

Must be able to achieve collection goals with minimal supervision

Flexible availability including Saturdays and early evenings to visit customer homes and place of employment

Working knowledge and compliance of DOT regulations

High school diploma or equivalent

Friendly with good communication skills

Good reading, speaking, listening and customer oriented skills



About this company
1,732 reviews
Our stores offer name-brand furniture, electronics, appliances and computers through flexible rental purchase agreements that allow the...