College Service Representative (Evening Shift)
Rowan-Cabarrus Community College - Salisbury, NC

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Application Due:
05/17/2013

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Posting Details
Posting Number: Regular_0090685
Position Title: College Service Representative (Evening Shift)
HR Job Title: Administrative Services Assistant
Pay Range:
FLSA NE = Non-Exempt
Position Type: Staff
Position Summary:
Under general supervision of the Customer Service Manager, provide excellent customer service by assisting the students, faculty, and general public in all aspects of their interaction with RCCC including providing information about courses, certificate programs, registering students via telephone, fax, web mail and in person, and other forms of electronic communications. Prepare appropriate forms and solve enrollment discrepancies.

Provide general information to the students, faculty, and public regarding procedures related to certificate completions, VA benefits and financial assistance. Provide ideas and input on methods to improve the services that enhance the student experience.

This position is also the point of contact and back up to the Manager as needed. Provide Manager with daily activity business reports that accurately document business activity at the center. Other duties as assigned.

Staff Required Education/Experience:
High School Diploma or equivalent (G.E.D.), and six (6) months of clerical, customer service, oroffice experience; or, an equivalent combination of education and experience sufficient tosuccessfully perform the essential duties of the job such as those listed above.

Faculty Required Education/Experience Skills:
Desired Education/Experience/Skills:
Preferred: Associate Degree, community college work experience, call center or customer facing services experience, strong computer experience.

Other Knowledge, Skills and Abilities:
Department: Customer Service, North
Work Hours:
Applicants must agree to work at any RCCC locations between the hours of 12pm thur 7pm Monday through Thursday. This is a 25 hour per week position.

Posting Date: 05/06/2013
Closing Date: 05/17/2013
Open Until Filled No
Special Instructions to Applicants:

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