Columbus Administrative Assistant/Member Care
Alta - Columbus, OH

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Bike sharing is a sustainable, healthy and innovative community-based transportation program providing ideal short distance, point-to-point, and simple-to-use bikes for use around the city. With established systems in Washington, DC, Boston, MA, Melbourne, Australia and New York City, Alta Bicycle Share will be introducing this community-based transport option that enhances urban livability and mobility to Columbus in summer 2013.

The program allows for users to access bikes at multiple self-serve locations and return the bike to any other avaliable station in the system. As a company our responsibilities include: marketing and membership sales, station and bike repair and maintenance, station redeployment and reporting on system and operational performance.

The administrative assistant is a versatile position, working with the Project Director, Operations Manager and other department heads to ensure successful operation of CoGo Bike Share. The responsibilities listed below give a general idea of basic duties but may be subject to change as the program continues to grow and evolve.


Office Management

· Light office duties – Scanning, copying, filing

· Ordering/maintaining office supplies

· Mailing/shipping coordination

· Scheduling

· Data entry for reporting

· Provide support for senior staff where needed


· Monitor missing/stolen bikes

· Contact customers about missing/stolen bikes

· Maintain database for stolen bikes and crash bikes

Customer Service

· Program annual and monthly customer keys

· Maintain levels of fulfillment supplies

· Monitor Console for new member registration

· Log replacement requests from the Call Center for broken, lost, and stolen keys

· Assign keys within Console for replacement requests and new members

· Create mailing labels

· Create and send fulfillment packages

· Create and send helmet shipments

· Resolve customer billing questions

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