Columbus, OH Desktop Support - Immediate Opening
Excel Management Systems, Inc. - Columbus, OH

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We seek the quotbest in the businessquot - entrepreneurial thinkers who can recognize opportunities and are never satisfied with anything less than excellence. EXCEL provides its team members the opportunity to do interesting, challenging work, contribute to team success, have fun, grow, develop, and be appropriately rewarded for accomplishments. EXCEL has over 20 years of experience in the Federal, State, and Commercial markets. EXCEL is a Solutions Management Company that transforms businesses through a combination of technology and management best practices.

How companies manage their people, processes, and tools is mission critical, which is why EXCEL maps out and implements innovative solutions that make it easier for information to get to who needs it, in the form they want it, when they need it. Our goal is to guide our clients towards solutions that increase profit by increasing efficiency, helping relieve the worry and burden that often accompanies running a successful business. EXCEL focuses in the areas of systems optimization, network solutions, and infrastructure support. Job Purpose Immediate Opening Desktop / IT support technicians offer support to users who are experiencing problems with their computers, software and telephony.

Support can be provided in person, over the phone or online. They address issues ranging from network systems to individual desktop computers. Duties • Attend to troubleshooting calls and execute installations, desktop maintenance and upgrades • Extend technical support for technology projects • Assess user needs and develop technical solutions on work related issues • Communicate with other information technology team members • Document technical support and business processes • Install, configure, maintain and troubleshoot end user desktops • Determine and execute system reconfiguration needs • Establish end user service level agreements • Configure and install phone and computer • Install and manage peripheral support devices like printers • Examine, manage, maintain, upgrade and support network servers ’ equipment and maintenance • Ensure the smooth running of the IT infrastructure in an office environment • Carry out such tasks that are required to meet the needs of the business Required Skills and Specifications • Technical skills including hardware and software installation, configuration, troubleshooting and support • Two to five years of verifiable experience and hands-on desktop or user support role • Excellent communication and interpersonal skills for consulting with users to understand needs, define requirements, and provide effective solutions • Knowledge of current technologies, tools, applications, and vendors • Ability to provide input and recommendations regarding new technologies and system solutions for meeting business needs • Basic Network administrations skills. (i.e., wiring and termination of Cat5e or higher cable, network interface configurations etc.)

About this company
EFITS delivers a variety of field-based IT services using EXCEL's 4-R Service Delivery System. This provides clients with the Reach, Range,...