Commercial Collection Specialist - Commercial Collections
CACSI - SquareTwo Financial Commercial Funding - Overland Park, KS
CACSI, a subsidiary of SquareTwo Financial, is an established leader in the commercial receivable management industry. CACSI, located in Overland Park, KS, is seeking talented Commercial Collection Specialists who share our values and want to participate in our growth. Commercial Collection Specialists are responsible for partnering with small business owners to resolve outstanding high-balance commercial debts in a fair and respectable manner. Former business owners, insurance specialists, criminal justice and military backgrounds, paralegals, inside sales representatives, and consultants are often well-suited for our positions.
Essential Job Functions:
Work independently and maintain consistent work efforts to effectively manage commercial account inventory.
Utilize multiple systems to research and investigate the customer’s commercial obligations.
Update accounts with current customer information (i.e. phone numbers, addresses, and places of employment).
Analyze financial information, including credit reports, to negotiate manageable payment plans tailored to each customer’s individual situation.
Accurately process customer payments via credit card, ACH withdrawals, or wire transfers.
Follow-up with customers to ensure payment commitments are being kept.
Demonstrate professionalism and courtesy when working with customers and attorneys via telephone, email, and fax.
Effectively work with customers through sensitive and challenging financial situations.
Adhere to quality standards and ensure proper and lawful interactions with customers.
Meet or exceed monthly performance goals.
High school diploma or GED.
3-5 years of successful experience in an environment with high customer contact. Prior business-to-business or collections industry experience is strongly desired.
Knowledge of FDCPA and other laws governing third party collection activities is preferred.
Knowledge of skip tracing and general collection software is preferred.
Demonstrated ability to think critically, negotiate, and problem solve.
Goal driven and money motivated.
Ability to effectively prioritize work and multi-task in a fast paced environment.
Strong business acumen.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office applications.
Bilingual English/Spanish is preferred.
Able to pass background and credit check
Pre-employement drug screening required
CACSI helps customers rebuild credit and improve their financial situation. We recognize that confident people, with the right skills and proactive ideas, will enable us to continue our success. If you are self-motivated, have a desire to exceed challenging goals, and are able to demonstrate personal initiative in an effort to achieve high standards of performance, CACSI can provide an exceptional career opportunity for you.
Compensation and Benefits:
Un-Capped Commission Structure
2 Weeks Paid Vacation Per Year
401k with company matching up to 4% - eligible the first day of the month following date of hire
Company Paid Health, Life, Dental, Vision, AD&D, Short and Long-Term Disability Insurance for the individual employee (nominal co-pay for dependents) - eligible the first day of the month following date of hire
Free Employee Assistance Program
We offer excellent compensation plans, comprehensive training, and a professional and collaborative work atmosphere.
**Visit our website at CACSI.net**
CACSI is an Equal Opportunity Employer.