Communications Dispatcher - Lateral ...
City of Santa Rosa, CA - Santa Rosa, CA

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The City of Santa Rosa is recruiting for qualified lateral Communications Dispatchers. To be eligible to apply, you must meet the following minimum experience requirements: a minimum of one year of full-time work as a public safety law enforcement dispatcher with a law enforcement agency performing the full range of call-taking and radio dispatching duties, within the last five years.

Ideal applicants will have a minimum of two years of full-time work as a public safety law enforcement dispatcher within the last three years; possess a California P.O.S.T. Public Safety Dispatcher Certificate; and have successfully completed a probationary period of at least 12 months duration in a public safety dispatcher position.


The City of Santa Rosa is also interested in hiring qualified lateral Communications Dispatchers to work on a temporary (per diem) basis to assist in meeting staffing needs during vacations, sick leave and peak workload periods. For the temporary (per diem) positions, you must meet the lateral minimum requirements stated above; and must have two years of full-time experience, within the last two years, using the Sonoma County Public Safety Consortium Intergraph Computer Aided Dispatch System.

Our 9-1-1 Communications Center is located on the second floor of the Public Safety Building, equipped with a state-of-the-art computer dispatch system, including multiple monitors, ergonomically designed furniture, and individual work stations with outside window views. The Communications Center is staffed by a team of 22 dispatchers working 10-hour shifts, handling approximately 250,000 calls for service yearly. Supervision is provided by Communications Supervisors who report to the Technical Services Division Manager.

Benefits Highlights :

CalPERS Retirement – 3% at 60, single highest year formula.
*Employee retirement contribution of 8% deducted on a pre-tax basis (City does not participate in Social Security).
Trainer Pay - 7.5% when training.

Essential Duties and Responsibilities:

Essential Duties :

The following duties are considered essential for this job classification:
  • Perform a variety of disparate duties simultaneously and accurately;
  • Receive, triage, and process emergency and routine calls from the public requesting police, fire, medical or other emergency service, applying the techniques, procedures, policies, and methods used in the operation of a moderately sized public safety dispatching agency;
  • Interrogate callers to determine pertinent information, maintaining composure and working quickly under pressure;
  • Accurately track the status and location of police units;
  • Use a Computer Aided Dispatch system to enter pertinent response information and unit status data;
  • Retrieve and verbally relay information from various databases;
  • Monitor several different police radio frequencies and operate a variety of communications equipment and technology;
  • Communicate tactfully with the public and department employees under stressful situations.
Additional Duties :

In addition to the duties listed in the Essential Duties Section, each employee in this classification may perform additional duties as assigned. Any single position may not be assigned all duties listed below, nor do the examples cover all duties which may be assigned.
  • Arrange for tow trucks and public works emergency service or contact appropriate agencies;
  • Operate and maintain the audio recording device and produce copies;
  • Perform a variety of record keeping, filing, and other general clerical work, specifically related to the communications center function and complex computerized systems;
  • Monitor surveillance cameras; arrange for unplanned staffing needs;
  • Monitor and respond appropriate personnel to internal panic alarms;
  • Manually activate exterior doors from the communications center;
  • Test and inspect equipment as required;
  • Provide general instruction to new employees; travel by vehicle to mandated training.


Knowledge of: Standard radio or telephone communications receiving and transmitting equipment; standard broadcasting procedures and rules; operation of common radio dispatch equipment; public safety classification codes; basic provisions of the California vehicle and penal codes.

Ability to: Speak and hear clearly and precisely on the telephone, on the radio, and in person; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from callers who are injured, terrified, under attack, angry, hostile, chemically impaired, and/or suffering from mental illness; listen to lengthy explanations and extract pertinent information for responders; multitask sufficiently to perform a variety of disparate tasks simultaneously and accurately; effectively work independently with a minimum of supervision; work as part of a team; understand the geographic features and streets of the City of Santa Rosa sufficiently to deploy field units efficiently; use a keyboard to enter data at a speed necessary for adequate job performance; understand and follow oral and written instructions; comprehend and make inferences from written material; spell with accuracy sufficient to convey message; operate a computer aided dispatch system, various computer software applications, and other office equipment quickly and accurately; provide general instructions and assistance to new dispatchers; type at least 35 wpm from an audio administered test; and satisfactorily complete the Continuing Professional Training requirement set by P.O.S.T.

Education - Equivalent to completion of the twelfth grade.

Additional Information:

Selection Process:

All applicants successful in the background investigation screening will be required to take and pass a City-sponsored medical examination, including a psychological evaluation, following a conditional offer of employment and prior to appointment.

Working Conditions

This job is in an emergency communications center at the Police Department. The center is staffed by dispatchers 24 hours a day, 7 days a week. Incumbents in this classification are required to work various shifts as assigned. Shifts will include nights, weekends, holidays and rotating shifts. Due to the unpredictable nature of 24 hour a day/7 day a week emergency work, it is essential that incumbents assigned to this classification be able to work more than 10 hours in a day and more than 40 hours in a week with little or no notice, in order to maintain operational staffing requirements. Incumbents operate a visual display terminal for extended periods of time, sometimes without the ability to move at will. While the workstations are adjustable to accommodate standing, most incumbents perform the job duties while seated, often for long periods without breaks, and while standing there would be little opportunity for movement at will. Every job function requires real time keyboard entry of data, requiring continuous, repetitive arm and hand movement. Incumbents may also be required to move less than 20 pounds short distances when moving files, property, and supplies. Every job function requires the use of a variety of computers and communications equipment, which requires coordinating movement of more than one limb simultaneously and making fine, highly controlled muscular movements; the ability to hear and understand telephone conversations and radio traffic, and hear alarms and other auditory warning devices; and the ability to read and understand printed material and data displayed on multiple video display monitors.

Temporary (Per Diem) Positions: Continued employment as a temporary (per diem) Communications Dispatcher may be contingent upon working a minimum number of hours per month.

Part I: Application Screening
All completed applications and supplemental questionnaires will be reviewed and a list will be established that will consist of all applicants who meet the minimum experience and education qualifications.

Applicants who are the MOST QUALIFIED based on a screening of the supplemental questionnaire will be considered first to proceed further in the selection process. The MOST QUALIFIED applicants will possess a minimum of two years of full-time work as a public safety law enforcement dispatcher with a law enforcement agency performing the full range of call-taking and radio dispatching duties, within the last three years; possess a California P.O.S.T. Public Safety Dispatcher Certificate; and have successfully completed a probationary period of at least 12 months duration in a public safety dispatcher position.

Part II : Written Exam
Applicants who do NOT possess a California P.O.S.T. Public Safety Dispatcher Certificate and have not successfully completed a probationary period of at least 12 months must take and pass the P.O.S.T. written examination which will demonstrate the required dispatcher competencies. This test is qualifying only and the pass point is a T-score of 54.

If you have taken the California P.O.S.T. Dispatcher test and received a T-score of 54 or more within six months prior to the date your application is received, please attach verification of the test date and your final score, and we will waive the written exam requirements.

Part III: Oral Appraisal Interview
Applicants referred for consideration will participate in an oral appraisal interview to evaluate training, experience and other job-related qualifications for the position.

Part IV:
Typing/Keyboarding Skills Test and Background Investigation
Applicants successful through Part III will be scheduled for the background investigation screening process. Before the background investigation is conducted, your typing and keyboarding skills will be confirmed from an audio-administered typing test.

The background investigation is extensive, and will include a police records check, D.M.V. records review, personal history statement, employer reference checks, Chief's interview and evaluation.

City of Santa Rosa, CA - 2 years ago - save job