Community Case Manager/Support Broker
Public Consulting Group - West Virginia

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Purpose

Provide information, resources and supports to senior citizens and adults with physical disabilities participating in Personal Options (the self-directed service option within West Virginia’s Medicaid Aged & Disabled and Intellectual/Developmental Disability, Traumatic Brain Injury Waiver Programs) to assist them with the responsibilities of self-direction, including the responsibilities of being an employer. This position could be based out of the Charleston, Beckley or Summersville areas.

Duties and Responsibilities

Participant and Employee Enrollment, Orientation and Training:

Assist interested and eligible participants and employees to enroll in Personal Options , including completion and submission of enrollment packets, employer packets and employee packets.

Enter participant/representative information into the program portal utilized by the Bureau for Medical Services and PPL for project management and reporting.

Provide participants/representatives with practical skills training as needed in areas such as: developing the spending plan; recruiting, selecting, hiring, training and supervising employees; and, purchasing other goods and services.

Assist Participants to Develop the Spending Plan:
Assist participants/representatives to develop the Participant Directed Service Plan and Spending Plan, as needed and as applicable .

Assist participants/representatives as needed to develop and revise their individual spending plan, including assessment of their individual service/support needs, scheduling employees, purchasing agency/contractual services, and saving funds for Participant-Directed Goods and Services.

Assist participants/representatives as needed to submit spending plans to BMS for approval in accordance with established policies, procedures, and timelines.

Assist Participants to Recruit and Retain Employees:
Assist participants/representatives as needed to identify, recruit, select, hire, train, schedule, manage/supervise, and terminate employees. Collaborate with PPL staff to ensure that all employees have completed required background checks prior to provision/payment for services.

Assist participants/representatives as needed to provide mandatory training required of all employees prior to providing paid services. Collaborate with PPL staff to verify that all employees have completed required training prior to provision/payment for services.

Assist participants/representatives as needed to provide ongoing annual training required of all employees. Collaborate with PPL operational staff to verify that all employees have completed required ongoing annual training.

Assist PPL management and staff to develop and maintain a directory of personal assistance services and supports, including a registry/directory of potential workers.

Assist participants/representatives as needed to identify and provide benefits to employees (if applicable).

Assist Participants to Purchase Other Goods and Services

Assist participants/representatives as needed to identify and retain the services of qualified agencies and/or individuals for services such as Case Management services, Homemaker RN services, agency-directed Homemaker services, and Transportation services.

Assist participants/representatives as needed to purchase Participant-Directed Goods and Services, such as assistive technology, personal emergency response systems, appliances, and home modifications.

Required Skills

Knowledge of community resources required.

A person-centered philosophy

Excellent communication, office technology skills, team skills, and strong work ethic.

Required Experience

Bachelor’s Degree in human services field from an accredited institution And One year’s experience working with individuals with disabilities and/or senior citizens and their families (knowledge of Medicaid Waiver services strongly preferred)

Or

Associate’s degree And two years experience working with individuals with disabilities and/or senior citizens and their families (knowledge of Medicaid Waiver services required)

This position may be subject to a background check. An EEO, AA, VEVRAA employer.

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