Community Center Team - Fall 2013 (part time)
City of Eden Prairie, Minnesota - Eden Prairie, MN

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The Community Center Team is responsible for providing customer support and assistance to individuals at the Community Center through in a variety of roles. The position responsibilities and areas of impact are: café operations, monitoring ice rinks, assisting the front desk, assisting Fit Kids Club and providing assistance to play care . The primary position responsibilities and areas of impact are:

  • Provides high quality customer service by consistently exhibiting an enthusiastic and eager focus to members that is prompt and courteous; greeting members with a smile, eye contact, and personalized message; responding to questions with accurate information or referring them to an appropriate contact; resolving issues in a timely manner while displaying a high sense of urgency.
  • Ensures customers experience a positive experience by providing proactive communication, establishing a structured environment, and preparing activities based on expected member usage; provide useful information to customers in anticipation of their needs; facilitate activities and lead themed birthday parties to create a special event for children and their families; organize people, rooms and supplies; keep areas clean, neat and organized.
  • Maintains a safe, friendly, and enjoyable environment for patrons by adhering to standards, policies and procedures, health codes, and regulations; inform customers of useful information and updates relative to the established guidelines in a positive manner; provide solution-driven problem solving when resolving issues and enforcing rules; m aintains the skate rental area, including sharpening skates.
  • Supports the Recreation Division services including patron relations, registrations, reservations, meetings, events, and programs by providing general administrative support including word processing, data entry, filing, cash handling, and record management.
  • While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

    Position Requirements

    Education: CPR (infant, child and adult) and First Aid certification within first 30 days of employment required and must keep their certification current each year.

    Work Experience: One to three years related experience preferred.

    Technical Skills: Ability to read, write and comprehend simple instructions, short correspondence, and memos in English; ability to effectively present information in one-to-one and small group situations to customers, clients, and other employees of the organization; ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

    Physical Requirements: This position requires the ability to lift/pull/push/move/carry up to 50 lbs, and the ability to bend/stand/reach.

    City Expectations

    All employees are expected to contribute to the success of our organization by demonstrating the shared expectations: Customer Focus, Flexibility, Initiative, Results Orientation, Public Stewardship, and Teamwork .

    Position Specific Expectations

    Communication: Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.

    Attention to Detail: Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.

    Accountability: Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.

    Sound Judgment: Able to make a decision based on the right mixture of facts; determines a course of action after weighing and analyzing different options.

    Pre-employment Process

    The City of Eden Prairie conducts professional reference and criminal history checks for all employees joining the organization. All final candidates must successfully complete and pass the pre-employment process before their first day of employment.

    Application Process

    Application Deadline: Open Until Filled

    Review Applications: Ongoing

    Interviews: Early August

    Expected Start Date: Mid - August

    About this company
    The City of Eden Prairie provides this information here on the Transparency page of the City website, which is available 365 days a year....