Stack Exchange is, at its core, made up of the communities who create the content on our sites and help solve other experts’ problems. They’re… everything. So, in some ways, a community manager is like the head of the entire company. In other ways, Joel Spolsky, our CEO, is more like that, but since he literally wrote the book on how to attract and retain the best talent in the startup world, things could be worse.
Jokes aside, our communities really are what we’re all about. If they are healthy and they grow, so do we. And our community managers are at the front lines, supporting and nurturing existing communities, learning what new sites need to grow and become successful, and identifying what new policies and features will help our sites get bigger and stronger.
What you'll do
Help invent and evangelize completely new ways to build communities, turning site-by site learning into holistic, network-wide processes
Mentor communities built around topics ranging from math to cooking (many will be foreign to you)
Start each day by reviewing and patrolling community activities and answering technical and interpersonal or moderation-based questions
Handle escalated moderator and user issues that arise on the sites
ID and develop super-evangelists in each community to help their sites flourish, and mentor those users so sites need you less
Perform and design analytics to better understand what factors drive new site success and what’s needed to help sites grow
Write blog and on-site posts to help communicate our goals and the reasoning behind changes and features
Identify ways to automate and streamline processes related to community support, moderation, and monitoring site health
Work with developers and product managers on prioritization, design and communication of features related to growth and community management
Take individual or small-group ownership of initiatives of varying sizes to build out design of features, resources, and other growth needs
Skills & Requirements
Fluency in both English and Portuguese (written and verbal)
Self-motivated, with ability to get stuff done with little supervision – yes, everyone says that, but it’s crucial for distributed, evolving teams
Enthusiastic, energetic, outgoing and positive (even in the face of hostility or negativity)
Extremely strong communication skills, with the ability to write clearly and compellingly on both self-identified and assigned topics
Mastery of diplomacy and persuasion skills (with a little amateur behavioral psychology thrown in for good measure)
Ability to express disagreement clearly, while still making people like and respect you
Meaningful experience building online communities (does not need to be on Stack Exchange sites – fresh perspective is highly valued, too)
Some aptitude and interest in areas such as psychology, political science, economics, sociology, or the humanities in general
Comfort with analytics and process – community management can be hands-on and touchy-feely, but we need our model to scale, too
About Stack Exchange
Our goal is to make the Internet a better place to get expert answers to your questions. We’ve done a lot of that with Stack Overflow, and we’re starting to do even more with our other sites, but we think there’s still more to do. We believe in hiring smart people and getting out of their way. We have an office in New York with some of the best amenities of any New York startup, and we have people who work remotely all over the world. We keep meetings and ceremony to an absolute minimum.
Oh yeah, and...
Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.
Index Ventures - 13 months ago