Community Service Officer I - PTS
City of Eden Prairie, Minnesota - Eden Prairie, MN

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The Community Service Officer – PTS supports the Police Department by responding to community service needs within the City of Eden Prairie. The primary position responsibilities and areas of impact are:

Responds to Animal Control and Protection service related calls regarding law violations, pest control, wildlife, and injured animals; takes appropriate steps to ensure compliance with laws; contacts other agencies if necessary.

Assists the Patrol Division in pro-active patrol duties by enforcing parking violations and other city ordinances, monitors park activity for safety concerns, and provides traffic direction and motorist assistance as needed.

Assists citizens of the Eden Prairie Community and provides necessary information as requested.

Completes other service related duties as assigned such as handling lockouts, picking up deliveries.

Assists officers with booking procedures.

P rovides excellent customer service at the information desk to citizens, other customers, and employees of the City, both in-person and on the phone by a cting as a receptionist for the Police Department.

Performs communication center services including distributing mail, copying, collating, and ordering office supplies.

While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

City Expectations

All employees are expected to contribute to the success of our organization by demonstrating the shared expectations: Customer Focus, Flexibility, Initiative, Results Orientation, Public Stewardship, and Teamwork.

Position Specific Expectations

Commnd Skills: Relishes leading; takes calculated risks when necessary even when unpopular; encourages differing opinions; is looked to for direction in a crisis; faces adversity head on; is energized by tough challenges.

Legal Expertise: Displays an in depth understanding of specific legal area; routinely guides others to make lawful decisions.

Communication: Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.

Composure: Exhibits self-confidence and asserts self appropriately to advocate a point of view; is cool under pressure; can be counted on to hold things together during tough times; can handle stress; maintains balance even when unexpected circumstances arise; able to identify and manage crisis situations; faces adversity head on; energized by tough challenges.

Accountability: Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.

Decision Making: Makes good decisions based upon a mixture of analysis, experience and judgment in a timely manner; determines a course of action after weighing and analyzing different options; seeks out additional information when necessary; presents solutions and suggestions within the appropriate channels.

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate and paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Key Candidate Expertise

Education: High school diploma, or equivalent (G.E.D.); must have completed or are currently enrolled in an accredited law enforcement program.

Technical Skills: Must be able to use the computer for retrieving pertinent information and responding to e-mail.

Approximately 60% of the time is spent in the field on patrol. Incumbent is required to take appropriate safety precautions and wear protective gear. While on patrol or at scenes, incumbent may have exposure to injury, trauma, angry or violent individuals, animal bites, blood-borne and air-borne pathogens, traffic accidents, visual and emotional trauma, toxic chemicals, adverse road and weather conditions, and other hazardous conditions.

Incumbent spends a large portion of each day in a vehicle, frequently exiting and entering vehicle. Incumbents must be able to climb ladders, walk or run on uneven surfaces, drag up to 185 pounds for a distance of 50 feet. Occasional lifting, pushing or pulling of up to 100 pounds, frequent lifting, pushing or pulling of up to 50 pounds and regular moving of objects up to 20 pounds is required. While on patrol, continual attention to detail in monitoring surroundings is required.

Heavy Work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.


The City of Eden Prairie conducts professional reference and criminal history checks for all employees joining the organization. In addition, the following is required for this specific position: driver’s check (must have valid driver’s license and excellent driving record) and background investigation. All final candidates must successfully complete and pass the pre-employment process before their first day of employment.


Application Deadline: March 11, 2013

Review Applications: By March 18

Frontline Assessment : Week of March 25, 2013

Communicate Frontline Assessment results to candidates / Invite selected candidates to First Round Interviews: Week of April 8

First Round Interviews: Week of April 15, 2013

Communicate to candidates: Week of April 29

Initiate Background Investigation Process: Week of April 29

About this company
The City of Eden Prairie provides this information here on the Transparency page of the City website, which is available 365 days a year....