Complaints Investigator-Utilities
Pasco County, FL - Pasco County, FL

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Salary Disclosure:
Starting Salary: $13.57
Salary Range for this Position: $13.57 - $22.05

Current Pasco County Employees - Please refer to the Career Service Manual for starting salary information.

General Description:
Specialized investigative and problem-solving work in the area of citizen and customer inquiries and escalated customer complaints relating to County utility services.

Essential Job Functions:

Conducts research and investigations ranging from routine reviews of utility customer inquiries and/or complaints to complex investigations of business practices. Gathers and evaluates findings, and facts. Presents recommendations. Prepares and presents oral and written reports in an accurate and concise manner. Handles special investigations, or assignments, as requested by the Supervisor. Answers citizen and customer inquiries on a daily basis regarding inquiries and complaints. Responds to routine inquiries from citizens by telephone or in person regarding County codes. Personally interviews citizens and customers in the field or electronically to analyze and understand their inquiries or complaints. Participates in seminars and public meetings as directed by Supervisor. Performs related work as required.

Knowledge, Skills and Abilities:

Knowledge of the principles, functions and methods of the utility business, customer service, and government including ordinances and policies, and field investigation. Ability to exercise good judgment and make extensive public contacts of a sensitive and confidential nature. Ability to exercise diplomacy, impartiality, and sound judgment. Ability to ascertain facts through research and observation. Ability to communicate professionally, clearly and concisely, orally and in writing. Ability to make presentations. Ability to establish and maintain effective working relationships with employees, supervisors, other agencies, and the public.

Minimum Requirements:

PHYSICAL SKILLS: Ability to communicate effectively using speaking hearing, writing, and vision skills.

EDUCATION, TRAINING, AND EXPERIENCE: Graduation from an accredited college or university with an Associate’s degree with major course work in Management, Business/Finance, Engineering, Paralegal, or related field or a minimum of two years experience in supervisory customer service, or civil investigations. Proficient experience with a personal computer and related software, including data bases.

A comparable amount of directly related experience MAY be substituted at the County’s discretion for the minimum educational requirements if candidates are not available that fully meet the minimum requirements of the position as posted.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS: Must possess a valid driver’s license.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.