Compute/Virtualization Engineer - US
Virtustream Inc. - Bethesda, MD

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The xStream Platform Virtualization team is responsible for ensuring the confidentiality, availability and integrity of our platform infrastructure whilst providing support to both our customers and other internal departments.

The Virtualization Engineer will report to the Director of Platform Operations
and will be responsible for supporting the xStream Platform in multiple US datacenters.

The engineer will serve as an escalation point for first-level engineers. The
Virtualization engineer is accountable for implementation, troubleshooting and
configuration of all virtualization solutions and will be focused on proactive
maintenance and support, as well as troubleshooting customer-specific
performance issues when necessary. The engineer will be required to be customer
facing and able to troubleshoot various issues with third party vendors and

About Virtustream:

Virtustream ( ) is a leading enterprise cloud software and services provider. The company's secure high-performance cloud platform, xStream, enables hybrid cloud deployments, supports multiple hypervisors, and is the industry's first to
offer a sub-virtual machine pricing model that is truly consumption-based.
Virtustream’s team comprises of architects, engineers and developers with deep
expertise in cloud migration strategies, cloud platform deployment, enterprise
application management and advanced data center technologies.

Responsibilities & Functions:

Implementation of virtualization products and systems that support virtualization including all server hardware, networking and hypervisors

Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate

Bring new ideas and methodologies to improve the department

Prepare and deliver presentations to clients

Work closely with the onboarding team to provision customers onto the xStream Cloud Platform environment

Interact with customer base through a combination of ticket and telephone interaction

Works appropriate level tickets in the service desk queue

Monitor and basic maintenance of all related infrastructure

Works with vendors to resolve hardware and software issues

Help in the gathering of data for capacity planning and performance analysis of infrastructure

Develops projects to improve performance, efficiency, experience, capacity, etc. of environments


Mandatory Requirements:

Strong, hands-on technical knowledge of Virtualization and Virtual infrastructure security in general

Ability to apply sound troubleshooting methodology in order to isolate and resolve root cause of reported issues

Intermediate experience of implementing and troubleshooting vCenter and Virtual Machines

Intermediate experience of implementing and troubleshooting Virtual Networking configurations

Intermediate experience of implementing Hypervisor and Virtual Machine Storage

Advanced knowledge and understanding of TCP/IP in the virtual environment, including VLANs, routing and virtual switches

Troubleshooting of Hypervisors and Resource pool related issues

Excellent verbal and written communication across all levels of seniority and the customer base

Requires little assistance to perform duties

Escalates to senior Engineers/Architects only after developing a detailed description of issue including, but not limited to known failure points and a hypothesis for root

Exhausts all reasonable efforts to solve issues in an independent, collaborative manner prior to escalation

Ability to work some weekends and participate in an on-call rotation.

Desired Experience:

VCP or VCAP4-DCA certification

Excellent presentation skills

Ability to manage large, complex projects

Virtustream Inc. - 19 months ago - save job