Computer Hardware Technician - with A+ Certification
Minuteman Group, Inc - Lexington, MA

This job posting is no longer available on Dice. Find similar jobs: Computer Hardware Technician jobs - Minuteman Group jobs

US Citizenship Required Ability to obtain a Security Clearance Required Will play a key role in the ongoing support of helpdesk Professional selfstarter who has exceptional interpersonal skills coupled with technical savvy Must pay strong attention to detail demonstrate flexible and intuitive communication skills along with a willingness to go above and beyond Responsibilities Diagnose and troubleshoot computer hardware module failures for multiple computer manufacturers including but not limited to Dell and Apple systems Diagnose and troubleshoot desktop printers and multifunctional printer devices from multiple vendors Manage a ticket queue and frequently communicate with customers regarding their trouble tickets Process warranty part replacements by working directly with approved manufacturers utilizing their designated websites Perform nonwarranty hardware repairs and part orders as necessary Repair systems and devices as necessary at field sites Take and successful pass hardware certification tests which authorize warranty repairs Inventorytrack on hand parts used for quick and frequent fixes Skills Basic understanding of computing components and handling of electronic boards Proficient in assembly and disassembly Ability to quickly and accurately troubleshoot hardware failures using propriety diagnostic tools Dell and Apple product line familiarity Professional attitude selfmotivated empathetic to end user needs and urgency Microsoft Windows and Apple OS X competency Understanding of server VTC AV and conference room equipment Requirements Associates degree in computer science related field or High School diploma in combination with relevant work experience 2 plus years of overall Information Technology experience including hardware repair A+ and other professional certificates nice to have Minuteman Group LLC is an Equal Opportunity Employer A+ Certification