The Computer Lab Consultant, Evening and Weekend Lab Supervisor, for the IT department will assist in the organization, supervision and maintenance of evening and weekend activities of the computer classrooms, graduate research center (RSC), general use and adaptive computer labs. Duties include, but are not limited to: assist with clients at the Service Desk, answer the phone, and check helpdesk voicemail messages; organize and supervise both the PC and Macintosh desktop computer systems and computer lab classrooms; supervise student employees; prepare documentation on computer issues; prepare tests and evaluate applications to determine validity and compliance with standards; choose most efficient method for completion of job requests, using manuals or other reference material; provide on-the-job training to staff and/or students and conduct workshops and/or classroom training sessions for users and staff; assist in the setup, configuration and deployment of the mobile classroom cart; prepare quotes for hardware and software and service and supplies; install new release of systems software to accommodate new technology; check and update the IT social media sites and update website for systems users describing changes, problems and availability; attend seminars, workshops, training sessions and meetings to keep abreast of developments in the technology field; and other duties as assigned.
At least three years of full-time or equivalent part-time, professional experience in electronic data-processing work, the major duties of which included computer programming and/or computer systems analysis, is required. Computer consulting experience in an educational institution is preferred.
• Proficiency with PC-based and Apple Macintosh computers;
• Knowledge of the operation of desktop computers, their operating systems (Windows 7, Mac OS X), creation of batch files, system start-ups and menu systems;
• Ability to install, configure and use operating systems and common applications software, including MS Office Suite, database management and spreadsheets for Macintosh and Windows platforms;
• Ability to interact and work cooperatively with faculty, staff and students;
• Willingness to learn new technical concepts and tasks;
• Strong written and oral communication skills;
• Strong problem solving skills;
• Strong commitment to customer service.
UMass Boston is an Affirmative Action, Equal Opportunity, Title IX Employer. Among the procedures which may be used to select personnel to fill vacant positions are review of work experience, reference checks, interviews, demonstrated physical ability to perform position requirements. Bargaining unit employees will be considered in accordance with Article 19, Section 3 of the current collective bargaining agreement. All appointments and promotions will be effective on a Sunday.
with your resume, cover letter and list of three professional references.
Sunday – 11am-5pm
- Classified. Union. Benefited.
- Full time. Grade 18.
- State title: EDP Programmer III
- Bi weekly salary: $1,704.69.
- State funded.
- Review of candidates will begin following the application closing date.
- Work schedule:
Monday – 1:30pm-10pm
Tuesday – 1:30pm-10pm
Wednesday – 1:30pm-10pm
Thursday – OFF
Friday – 9:30am-6pm
Saturday – OFF
Closing date for applications:
January 22, 2013
University of Massachusetts- Boston - 21 months ago