Computer Support Technician/Desktop Support Technician
University of Arkansas - Fayetteville, AR

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The formal education equivalent of a bachelor's degree in computer science, mathematics, or a related field.
OR

Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting plus two years of experience in computer support.

Posting Date/Job Open Date:
05-09-2013

Job Close Date:
05-24-2013

Temporary?
No

Special Instructions to Applicants:

Required Applicant Documents:
Resume

Optional Applicant Documents:
Cover Letter

Recruitment Contact Information:
University Human Resources

Overall Purpose/Job Objective:
Purpose & Scope

This position provides and maintains a working desktop environment for 164 full-time as well as additional part-time, hourly and student staff. This support includes approximately 700 computer and peripheral items. Key responsibilities also include the deployment of our lifecycle replacement policy for technology equipment and maintaining IT's inventory control for consumable items.

Essential Duties & Responsibilities

-- Support and maintain functionality of deployed Housing workstations across campus.
-- Manage Housing IT assets by procuring items, obtaining quotes from vendors, and suggesting volume control levels.
-- Supervise and train multiple student IT technicians.
-- Serve as dispatcher in the ticket management system for the rest of IT.
-- Create and implement different training sessions for Housing staff.
--Write and maintain technical procedures and documentation.
-- Maintain a reputation of great customer service.

Required Knowledge, Skills & Abilities

-- Working knowledge of Windows based systems.
-- Solid understanding of Windows domains and basic computer networking.
-- Experience troubleshooting Windows operating systems.
-- Excellent communication and learning skills.
-- Customer service experience.
-- Thrives in a fast-paced, multitasking environment.

Benefits Eligible:
Yes

Preferred Qualifications:
Preferred Knowledge, Skills & Abilities

-- Experience with configuration management software including remote imaging, software deployment, and patch management.
-- Experience managing a preventative maintenance and lifecycle replacement program for IT equipment.
-- Experience managing IT inventory including checkout equipment.
-- Experience with Active Directory and DHCP.
-- Experience managing part-time and/or student staff.

Salary/Hourly Range:
$29,251

Pay Grade Level:
C115

Work Location/Building:
Futrall Hall

Does this position require any license(s)/certification(s)?
No

Does this position require a background check?
Yes

If yes, please specify:
Criminal/Sex Offender

Anticipated Start Date:
06-01-2013

Anticipated End Date (for hourly postings):

Pre-employment Screening Requirements:
This position is subject to a pre-employment criminal background check, sex offender registry check, and drug screening. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. All background check and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Department Home Page:
Housing.uark.edu

Overtime Eligible:
Yes

Faculty Track Status:

Faculty Type: