Computer Support Technician – VIDEO
Klamath County Oregon - Oregon

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EMPLOYER: Klamath County JOB TITLE: Computer Support Technician VIDEO JOB NO: 151-317.05LOCATION: 316 Main StreetDEPARTMENT: Information TechnologyREPORTS TO: Information Technolo

gy Director
---------------------- OVERVIEW OF THE POSITION ----------------------
The Broadcast Technician is responsible for the operating the Broadcast Audio and Video functions required for our public hearings and open meetings, and covers the support of broadcast and AV operations, production, and all related requests. This includes performing a variety of pre-production, production, and post-production duties required to record, broadcast, and publish public meetings and events. These duties may include providing primary support for requests regarding the agency's broadcast and audio/video infrastructure; editing media; duplicating and converting media into various formats; keeping production procedures/documentation up-to-date; preparing media of various type for presentation and/or publication; assisting during video shoots including on location shoots; preparing instructional documentation; editing and publishing short-form videos (typically instructional in nature); working with vendors to schedule and assist installation and support visits; performing maintenance on broadcast and audio/video equipment as necessary; tracking inventory of equipment; ordering supplies and other related tasks. In addition to the experience requirements, and demonstrated performance of the position, the employee should be able to assist and train others in the required tools/processes of the functional area(s) of their responsibility.
---------------------- RESPONSIBILITIES/DUTIES -----------------------
01 DUTIES (NOT IN PRIORITY ORDER)
01 Duties require considerable judgment to work independently toward general results; to devise new or modify/adapt existing methods, techniques and procedures to meet new or unusual requirements; and to make related decisions controlled by precedent and within limits of established policies.
02 Performs routine and emergency maintenance and repair on broadcast and audio/video equipment.
03 Develops internal network and systems procedures and documentation.
04 Troubleshoots broadcast audio and video problems that may occur during live productions.
05 Troubleshoots moderate to complex audio/sound mixing issues.
06 Maintains end user accounts, permissions, and access rights.
07 Performs general tasks related to pre-production, production, and post-production duties required to record, broadcast and publish public meetings and events.
08 Designs and produces short videos using Macintosh and Windows editing tools and broadcast quality equipment.
09 Assists in the creation and maintenance of documentation of procedures, hardware and equipment inventory.
10 Operate audio and video mixers to cablecast, digitally record, and edit public meetings both in studio and on location.
11 Remain current on technology developments through staff meetings, vendor demonstrations, technical literature, classes and seminars, etc.
12 Adheres to confidentiality provisions/regulations including but not limited to Oregon Identity Theft Protection Act, HIPPA (Health Insurance Portability and Accountability Act), PCI DSS (Payment Card Security Standard), GLBA (Gramm-Leach-Bliley Act) and SOX (Sarbanes-Oxley Act).
---------------------------- COMPENSATION ----------------------------
STATUS: Non-Exempt CLASS/GROUP: Local 121
PAY TYPE: Hourly SALARY/GRADE: LH19 RANGE: $18.89 - $23.91
--------------------------- WORK SCHEDULE ----------------------------
The normal work schedule is variable based on need for 30 hours per week; exact schedules are assigned by management. It is the attendance standard of the employer that all employees be present and on time each shift they are scheduled to work. Full or partial absence during any scheduled shift, arriving late, or leaving early, for whatever reason, may result in disciplinary action up to and including termination of employment. Time off may be approved if allowed by applicable policies covering illness, injury, or other personal emergency.
----------------- EDUCATIONAL/VOCATIONAL PREPARATION -----------------
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED BY THIS POSITION
Knowledge of: Extensive knowledge of broadcast and audio/video equipment and production techniques; troubleshooting broadcast audio and video problems that may occur during live productions; Working knowledge of Adobe Production Premier Suite (Premier Pro, Photoshop, etc.)
Skills in: Diagnostic problem solving; Desktop operating systems and software applications such as Microsoft Office products; preparing media of various type for presentation and/or publication; keeping production procedures/documentation up-to-date; performing maintenance on broadcast and audio/video equipment as necessary;
Ability to: Ability to troubleshoot moderate to complex audio/sound mixing issues; Ability to interact with the public, elected officials, coworkers and other external customers, often under considerable deadline pressures; Ability to sit and stand for long periods of time; Ability to work with users, supervisors, user groups and industry representatives to answer questions and resolve problems; Ability to read, interpret and analyze users requests, business forms and technical documents; Ability to manage time, prioritize and organize work activities efficiently; Ability to maintain confidential working relationships; Must be physically able to transport, assemble, maintain and repair equipment used in multimedia production; Must be able to work in a live production environment; Ability to work independently and make appropriate independent decisions.
Education, experience and training: Associate's degree in broadcast technology or related field and two years experience in broadcast operations or a related field OR four years experience in broadcast operations or a related field OR a satisfactory equivalent combination of education, experience and training.
Desirable qualifications:

SUPERVISORY CONTROLS OF THIS POSITION
Work is performed under general direction of the IT Director. Recurring routine assignments are independently performed by employee on basis of past experience. Employee receives general instructions regarding scope of and approach to projects or assignments, but procedures and problem resolution are left to the employee's discretion and interpretation. Work is reviewed periodically to ensure determinations and decisions made are in according to departmental policy and procedures.
GUIDELINES
Work is performed within department policies and procedures; reference manuals for hardware, software and peripheral equipment; in-house computer documentation; standards manual for information and county systems; operating systems manuals; and other vendor supplied documentation. The employee uses considerable judgment in interpreting guidelines and applying solutions from available alternatives.