This position is located in Serra Mesa. The primary work location will be Sharp Memorial Hospital, extra shifts maybe be available at Sharp Mesa Vista Hospital.
8 hour shift: 10:00 am – 6:30 pm, Saturday and Sunday only, extra shifts maybe be available at Sharp Mesa Vista Hospital.
- High school graduate required, college degree in health care field preferred
- Requires 2 years' experience in a customer service position. An acute health care setting preferred
- Requires excellent communication and critical thinking skills to carry out the responsibilities of this position
- Requires the ability to relate to persons of all ages and diverse backgrounds, skills and abilities
- Requires effective interpersonal skills, excellent oral, written and presentation skills
- Requires the ability to work collaboratively within a collegial department and multidisciplinary setting
- Bilingual (English/Spanish) preferred
The Concierge/Reception is responsible for serving as a liaison between patients, guests, staff, volunteers and physicians with the objective of enhancing the experience for those visiting Sharp Memorial Hospital and Sharp Mesa Vista Hospital. The Concierge/Reception will also function as the PBX Operator for Sharp Mesa Vista Hospital. Proactively participates with departments to improve patient satisfaction through patient-centered initiatives. Proactively obtains resolution of concerns presented by the guests. Proactively assists guests with wayfinding and appropriate resources during their visit. Proactively identifies opportunities to improve the experience of patients, guests, staff, physicians and volunteers.
The Guest Services department provides assistance to all patients, guests, staff, physicians and volunteers. They serve as the first contact of the hospital and support the Recovery Model in a patient centered care approach.
Sharp Memorial Hospital — the first hospital in San Diego with all private patient rooms — is dedicated to providing the highest-quality, patient-centered care and consists of 368 beds. Designed to promote comfort and healing with the use of natural light and soothing colors, the hospital offers the latest medical technology and is home to San Diego’s largest, most modern Emergency and Trauma Center. Sharp Memorial is known for outstanding programs in cardiac and vascular care, cancer treatment, orthopedic and neurological services, rehabilitation, robotic surgery and multi-organ transplantation, and has been recognized as a MAGNET®-designated hospital for nursing excellence and is also designated as a Patient-Centered Hospital by Planetree, an organization committed to personalizing, humanizing, and demystifying the hospital experience for patients and their families.
Sharp Mesa Vista Hospital – a mental health and substance abuse service provider for inpatients and outpatients. They serve as the first contact of the hospital and support the Recovery Model in a patient centered care approach. As the largest behavioral health care provider in San Diego with 149 beds, Sharp Mesa Vista Hospital provides a full range of programs to people of all ages including children, adolescents, adults and seniors challenged by depression, substance abuse or serious mental illness. The hospital’s robust Clinical Research Program has conducted more than 250 clinical trials of investigational medications since its inception in 1063, providing new options and hope for people with mental illness. Sharp Mesa Vista provides inpatient care and offer outpatient programs throughout the community.
Essential Physical Requirements may include:
Additional physical requirements of position may be discussed during interview.
Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer (M/F/D/V).
Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.
- 2 years ago - save job