Conference Services Manager
Benchmark Hospitality at Deloitte University - Hotel and Conference Center - Westlake, TX

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An individual who is very detail and guest service oriented.

Someone who enjoys coordinating group needs and solving problems. The Ideal Candidate for this Position

Strong attention to detail. Experience working with multiple groups. Understands the need to provide flawless execution. Scope of this Position

BASIC FUNCTION: After event space is allocated, bookings detailed and event orders developed by the Deloitte Meeting Planner, the Conference Services Manager ensures successful discovery and execution of all conference group related activities and events. The Conference Services Manager will act as the primary liaison between the Deloitte planner and the staff of the property while focusing on the client's expectations. Is a role model of and holds employees accountable to following our Mission, Core Values, First Priorities, Policies and Procedures.

Ensures precise execution of group events by effectively coordinating all operating departments to deliver required services to include but not limited to, arrival and departure, meeting room set-ups, , audio visual/production needs, special individual needs, diagrams, special events, transportation as liaison to facility staff.

After a meeting/event is booked and detailed into BEO format by the Deloitte planner, discover proactively, communicate and coordinate all operational aspects required.

Must be thoroughly familiar with all aspects of the facility including accommodations, meeting facilities and support services available to best maximize the effective utilization of the facility.

Must constantly fulfill the general, unique or special meeting objectives of each client and ensure each meeting/event meets that client's particular meeting objectives, needs and requirements.

Maintain open communication and timely updates with all Departments in an effort to better meet the clients' requirements.

Communicates frequently with Deloitte planner to ensure expectations are met or exceeded.

Communicates effectively verbally and in writing all details of events to appropriate personnel in timely manner.

Coordinate all aspects of the clients' needs by utilizing departmental services, along with services provided by local vendors who may offer services and/or products as requested.

Communicate updates to reflect an accurate and current status of all meeting requirements and attendee counts enabling operational departments to accurately deliver the clients' needs. After BEOs have been distributed to all Departments, maintain accurate and up to date information by continually updating Operations Departments of changes by following change process procedures whenever changes to a meeting have occurred.

Maintain the highest level of employee/guest relations, and excellent working relationships with all Departments.

Takes a proactive approach toward guest and Deloitte planner satisfaction.

Requires a minimum of 3 year(s) of experience.

This position reports to: Director of Conference Services

Must have experience at properties of similar size and quality. Requirements

Must be a citizen of this country or possess a valid work permit.

Experience in hotel or conference center strongly preferred

Technical Requirements:
Work closely with all involved operating Departments to assure smooth delivery of all services.

Exceptional follow-up

Know meeting room sets and A/V requirements

Excellent written and oral communications skills with clients.

Working knowledge of Delphi strongly preferred

Managerial Requirements:
Clear, concise written and verbal communication skills.

Demonstrate ability to lead by example.

Build morale and spirit.

Participative management style.

Instill a guest service attitude in all employees.

Instill a "can-do" attitude in employees.

Business Skills:
Strong technical skills.

Excellent time management skills.

Strong organizational skills.

Excellent knowledge of computers.

Assume responsibility/accountability.

Educational Requirements:
High School degree or equivalent. Compensation

based on experience

Paid Time Off
14 days per year

Medical Insurance

Dental Insurance

Disability Insurance

Life Insurance

Vision Insurance

Free Parking


Matching 401-k

Educational Assistance

Company Hotel Travel Discounts

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.


10 paid holidays a year in addition to the 14 days of Paid Time Off.

Free meal in our employee cafeteria.