Connexion Reservationist P/T
Jacksonville Transportation Authority. - Jacksonville, FL

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KIND OF WORK PERFORMED: Under the supervision of the Reservations Supervisor, answers calls properly and responds accordingly, communicating in a clear and professional manner to best serve the customers’ needs courteously and efficiently, ensuring accuracy of data entry and database integrity. Work schedule will include weekend hours and vary during departmental hours of operation and emergency circumstances such as actual and anticipated natural and man-made disasters, according to written procedures. In addition to taking phone reservations this position is required to perform related duties in accordance with the respective policies and guidelines provided by JTA.
    EXAMPLES OF WORK: (not intended to be all inclusive)
  • Support JTA/JTM’s Core Values and conducts business in an ethical manner.

  • Creates and confirms accurate electronic bookings of customer trip requests using guidelines for the current scheduling system software.

  • Maintains clear and concise written records detailing each trip request received.

  • Verifies pertinent information (home address, telephone number, etc.) with each caller and provides appropriate personnel with written description of changes when applicable.

  • Provides information about JTA Connexion to callers as necessary.

  • Communicates any problems or scheduling issues to supervisor as they arise.

  • Performs other duties as assigned.

  • Excellent customer service skills and professional telephone manners.

  • Excellent (oral and written) communication, organizational and negotiation skills, with the ability to promote teamwork and cooperation.

  • Must be able to work flexible hours and to sit and type for extended periods.

  • Ability to work effectively with individuals with disabilities.

  • Knowledge of Duval County and common locations used by Connexion clients is preferred.

  • Ability to work in a call center environment with other personnel and maintain confidentiality of information and documents.

MINIMUM QUALIFICATIONS: High school graduation or possession of an equivalent diploma. One year of office/clerical training or experience in a transportation or service related industry.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. .

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

About this company
JTA continues to make our existing services better and more efficient. We are looking at ways to reduce the number of routes while still...