Consultant - Project Manager
KANA - Denver, CO

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Job Description

Job Function:

In this role, the Project Manager (PM) oversees the implementation and deployment of complex enterprise software solutions. The PM will matrix-manage a team of consultants through the delivery of solutions across all phases and milestones of a project. Project Managers may be responsible for managing multiple projects simultaneously and will actively participate as a consultant on the team. The expertise and work effort primarily focuses on identifying and understanding key customer problems and requirements; creating functional and technical designs; and installing, configuring, customizing, and integrating enterprise software into existing customer environments.

Job Responsibilities:
  • Provide daily direction to project teams; create and manage overall project work plan and work effort; prepare status reports on all project activities
  • Achieve a high level of customer satisfaction through careful planning, creative problem solving, solid expectations management, and effective relationship development
  • Estimate work effort, timelines, skills, and quantity of resources required to successfully complete project deliverables; develops project plan incorporating all project variables
  • Establish project success criteria pertaining to quality, performance, ROI, timeline, and budget
  • Lead weekly status meetings with customers and team to assess progress against plan
  • Contribute to company growth through the creation and sharing of knowledge, lessons learned, and best practices based on project experiences
  • Perform activities associated with the management of the project team which may include: establishing goals, monitoring performance, and providing individual performance input to Practice Manager
  • In addition to working on billable client projects, the Project Manager may also assist as needed on pre-sales activities such as requirements gathering, preparing Statements of Work, and delivering proposals

Qualifications Required Skills:
  • Requires solid functional and technical knowledge of enterprise software applications as well as SDLC methodologies
  • Ability to identify, understand, and analyze complex customer problems; ability translate customer needs into detailed requirements; ability to design and build solutions that address customer needs
  • Strong communication skills with the ability to drive multiple simultaneous projects to completion on-time and within budget and deal with delicate issues concerning budget, time, and quality
  • Must be able to engage in technical discussions with clients and internal team about project requirements and challenges and drive resolution; requires familiarity with:
  • Development languages including XML, HTML, XSL, JSP, Java, JavaScript
  • Operating systems including Windows, Unix, and Linux
  • Databases including SQL, Oracle and DB2
Required Experience:

Minimum of 5 years (8 years preferred) of Project Management experience through full SDLC of enterprise software applications

Preferred Experience:

Previous client management, consulting, or systems integration experience is a strong plus; experience in matrix management; experience deploying or integrating with Siebel, Clarify, Kana, Talisma, or other CRM applications will be useful; experience with natural language products, enterprise search technologies, or knowledge management systems is a plus (Knova/Kanisa, ATG/Primus, InQuira, Verity, Endeca, RightNow, etc.)

Required Education/Training:

Bachelors degree(s) (or equivalent) desired; PMI certification is a strong plus

Additional Information Office Location: KANA's US headquarters is located in Sunnyvale, CA and there are office locations in Overland Park, KS and Chicago, IL. US location is flexible and KANA provides a generous home office arrangement if applicable. For this position we are looking for candidates in the Denver metro area.

KANA Total Rewards: KANA offers a highly competitive total rewards compensation and benefits package including a very competitive commission program.

KANA is an Equal Opportunity Employer

KANA is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds.

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