Contact Representative (Service Representative Trainee) (ICTAP/TEMP)
Social Security Administration - Augusta, GA

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Do you have a desire to:
Help SSA manage its Social Security programs?

Analyze and solve problems?

Help to advise millions of retired and disabled individuals?

Work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!


those eligible for the Interagency Career Transition Assistance Program (ICTAP) in the Augusta, GA commuting area.


: This position is located at SSA, Augusta, GA. The office is located at 115 Robt Daniel Pky., Augusta, GA 30909.


Must pass Meet and Deal panel interview

Proof of CTAP/ICTAP Eligibility Required

Background and/or Security Investigation Required

U.S. Citizenship Required

Fingerprint Clearance is Required

The Contact Representative (Service Representative) provides a full range of assistance to beneficiaries regarding all programs administered by the Social Security Administration. Provides information, advice or instruction about eligibility and benefits being paid under retirement, survivors, disability and Medicare insurance programs. Investigates case situations and reconciles discrepancies causing interruption in the receipt of monthly benefits. Identifies need for social services of people interviewed and refers them to appropriate private, nonprofit or government organizations. Initiates contacts with beneficiaries or others to obtain omitted reports and clarify inconsistent or incomplete reports.

52 weeks of specialized experience equivalent to at least the GS-6 level.

Specialized Experience:
Specialized experience includes either: (1) experience that has provided skill in conducting personal and telephone contacts with a wide range of individuals; such experience must demonstrate: (a) the ability to explain complex technical or regulatory information and to adapt explanations and language used to different levels of understanding, and (b) the ability to conduct interviews in a way that establishes good relations while obtaining or providing relevant information in the minimum amount of time, and (c) the ability to recognize and overcome attitudes or emotions that hinder effective communication; or (2) technical, investigative, professional or quasi legal work that has provided a good working knowledge of the body of law, regulations and procedures governing the program with which the position is concerned: or (3) a combination of (1) and (2) above.

In addition to the minimum qualifications, applicants must be eligible under one of the following categories:

Former Federal employees eligible under CTAP or ICTAP.

Qualification requirements must be met by the closing data of this announcement.

For more information on substituting education for experience, visit


  • After meeting the qualification requirements noted above, you will participate in a panel interview to demonstrate your ability to serve the public. To receive further consideration, you must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease, and the ability to organize and express thoughts clearly. If you do not pass the panel interview, you will not receive further consideration and will not qualify for the job.
The evaluation you receive is based on your responses to the occupational questionnaire. Your resume and supporting documentation will be compared to your responses to the questionnaire, which is designed to capture the desired competencies for this position. These competencies include oral and written communication, problem solving, and planning and organization. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes about 15 minutes to complete. To preview the questions, click the following link:

View Assessment Questions

Social Security offers a comprehensive

benefits program

that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you balance life with Social Security to life outside of work,

please visit the following links for more information at



Please visit our

Careers website

for additional information.

Selective Service:
If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See


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These guys have your number. Or at least you better hope they do. The Social Security Administration (SSA) pays retirement, disability, and...