Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy, and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 50,000 employees worldwide and annual revenue of approximately $10 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 100 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.
is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world. Headquartered in New York City, Guy Carpenter has more than 2,300 employees in more than 50 locations worldwide.
Client Support Services (CSS) is comprised of global service teams who are assigned to specific client (customer) accounts to handle contracts, claims and accounting. We are seeking a
Contract Support Administrator
to support the contract writers by transmitting, tracking and collecting contact documents from Markets, responding to basic inquiries, and ensuring accuracy and timeliness.
**This part time position will work full time from August through April and be on unpaid leave from May through July.**
Under full or partial supervision, perform all or some of the following core job functions:
Review, package and transmit contract documents to Markets according to procedure, upon instructions from Contract Analyst/Associate.
Collect signed contract documents from Markets, following-up by phone, e-mail, letter, etc., until all executed documents have been received.
Input contract status data on the document tracking system as required.
Provide status reports according to procedure and upon request, and escalate unsigned documentation in a timely manner as required.
Scan/upload and name all contract documents as received from Markets, Clients and/or Analysts/Associates and transmit completed signatures.
Utilize CSS Dashboard and/other legacy tracking tools to manage contract performance.
Provide input for the evolution of the operational model at all levels of the organization. Promote new process improvement ideas leveraging technology solutions.
Promote, build and maintain relationships with Brokers, Clients and Markets. Understand issues, resolve problems and queries and review working practices.
Participate in team meetings and activities to share opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes. Seek opportunities to increase own understanding and improve the services provided.
Support team by maintaining Colleagues’ workloads in their absence.
Take ownership of personal development and seek training where required.
Perform other job related duties as assigned.
High School Diploma or equivalent experience.
Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) required.
Ability to work as part of a high performance team. Attention to detail in completing assigned tasks.
Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment.
Successful management of workload; able to manage expectations of all Clients and Stakeholders.
Able to engage Markets and Colleagues in a professional manner.
Strong communication and negotiation skills, both written and verbal, delivering clear and concise messages and at all times promoting and enhancing the Guy Carpenter brand.
Ability to quickly assess and offer effective solutions to problems efficiently. Ability to make sound judgments independently while knowing when to bring situations to the attention of Management.
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:
Customer Service Operations
Marsh & McLennan Companies and its Affiliates
are equal opportunity employers
Marsh & McLennan Companies - 19 months ago
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and...