Coordinator - Learning Center Operations
Pueblo Community College - Pueblo, CO

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Vacancy Announcement

Position Title:
Coordinator – Learning Center Operations

Position Number:


Learning Center

Release Date/Closing Date:
01/17/2013 – 02/06/2013

Applications are due by 4:00 pm on the close date. Applications received after the close date will not be accepted. Post-marks will not be accepted.

Department/Division Purpose:
The Learning Center is both a department and a state of the art facility that exists to provide academic support services to enhance student success. These services include tutorial services, disability resources, and testing services. In addition to the services provided, it also includes a 10,000 square foot facility with space for study, tutoring, computer use and classrooms.

Job Summary Statement:
Pueblo Community College is an Academic Quality Improvement Program (AQIP) Institution. “An institution in AQIP demonstrates how it meets accreditation standards and expectations through a sequence of events that align with the ongoing activities of an institution striving to improve its performance.” PCC expects all employees to integrate the principles and tools of continuous quality improvement into their daily activities. Customer focus, college service, and commitment to assist the College in achieving its mission and vision are expected for all employees. In addition, all employees are expected to utilize available technology in the completion of their duties.

This position specifically exists to assist the Learning Center Director in the management of the daily operations of the Learning Center, including all of its major services and the facility. All services are provided in an effort to enhance student success at PCC. This position hires, trains, supervises, evaluates and terminates student staffing of the Learning Center. This position coordinates and aligns resources of the Learning Center among its service areas (tutoring, testing, and disability resources) as well as student success initiatives college-wide. This position develops and manages data collection protocols, ensuring the consistent, relevant, timely, and accurate collection and reporting of program data. This position coordinates the fiscal reporting of the Learning Center programs and provides assistance in the management of fiscal resources, including budgets, payroll, and cash management support for auxiliary programs.

The incumbent in this job is expected to assist the College in achieving its vision and mission. Customer focus, college service, and a willingness to assist as needed are expectations for all employees.

Essential Functions:
% of Time

  • Learning Center facility supervisor: Responsible for daily operations of the Learning Center facility, ensuring that quality services and assistance are provided for students, faculty and staff. Independently develops, evaluates and oversees implementation of office procedures, work flow, and space utilization. Coordinates student hourly and work-study staffing for all hours of Learning Center operation including evenings and weekends. Includes direct supervision of student employees, to include interview, hiring, training, evaluation, termination. Coordinates with other staff responsible for the Tutorial Services, Testing Center, and Disability Resources program to streamline effective and efficient delivery of academic support services. Includes organizing cross-training for Learning Center service areas to maximize responsiveness to students and ensure adequate coverage at all times.

  • Fiscal Coordination: This position is responsible for managing a portion of the overall Learning Center budget and coordinating with the other service areas in preparing, tracking and reporting the budget to the Director. This position will assist the Director by working with staff responsible for the various service areas budgets to present a complete budget, identify possible concerns, and make recommendations to address those concerns. This position will have decision making authority to develop, track, and make appropriate spending recommendations for all Learning Center budgets (including institutional, auxiliary, and grant funded) in cooperation with the those responsible for each portion of the budget and as requested by the Director. Develops, implements, evaluates and revises money handling protocols for revenue generating accounts including daily deposits and monthly billing by reviewing current procedures, discussing needs with other staff, and ensuring best practices that are compliant with all fiscal management regulations. In cooperation with all staff, develops systems for input and tracking of data to be used by all areas of the Learning Center. Oversees tracking of payroll for all Learning Center programs, ensuring timely processing of payroll. Implements/recommends realignment of fiscal and staffing resources based upon budgetary considerations.

  • Data tracking and analysis: Responsible for developing data collection and management systems to include appropriate metrics related to the Learning Center programs. This position will identify methods appropriate for data analysis of effectiveness of the services as relates to student success. Based on identified reporting requirements, works with staff to determine f the types of data to be tracked and develops protocols for accurate and timely collection and reporting of data. Supervises data entry process by student employees and develops quality control measures. Provides data analysis and reports to Learning Center staff, recommending areas for further investigation, evaluation, and possible service revisions.

  • Learning Center Student Support: Serves as a liaison between the Learning Center programs and other student success services on campus. Coordinates Learning Center resources (space, student staff time, and technology) to support student success, retention, and graduation. Includes coordination of Tutorial Services space needs, New Student Orientation, D2L trainings… Communicates Learning Center services through handouts, brochures, electronic communication and web site updates (coordinating with the Marketing department as appropriate).

  • Assessment Testing: Supports all campuses by ensuring timely and accurate upload of assessment scores into Banner.

Non-Essential Functions:
% of Time

  • Participates in graduation and other committees on campus.

Minimum Qualifications

Applicants must meet all minimum qualifications for the position they are seeking as of the date of the application, unless otherwise specified. Experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated. Part-time teaching experience will be based on a ratio of 36 credit hours = 1 year of experience.

Bachelor’s degree


  • 2 years’ experience in an institution of higher education.
Special knowledge, skills, abilities:
  • Demonstrated use of Microsoft Office products including Word, Excel, Powerpoint, Outlook calendar (please provide examples).
  • Verifiable experience in a position that required working with confidential records (student records, payroll…) Be specific in your application of the types of data and the methods of maintaining confidentiality.
  • Verifiable experience in a position that required a high degree of effective customer service skills to include dealing with difficult people or stressful situations.
Preferred Qualifications

Master’s degree


  • Verifiable supervisory experience, in particular with student employees.
  • Experience in a learning support environment (learning center, tutoring, disability resources, ….)
  • Verifiable experience in a position that required working with diverse populations.
  • Demonstrated experience in fiscal management (billing, budget management, payroll, cash handling).
Special knowledge, skills, abilities:
  • Demonstrated written communication skills.
  • Understanding of FERPA
  • Experience with Banner (student records, financial records) and Ultimus.
Salary Information

$33,000 plus additional compensation based on education and experience. In addition to salary, PCC offers an excellent benefits package which includes health, dental, vision, life insurance, and retirement.

Application Process

To be considered for a position, applicants must submit a PCC Application, voluntary Affirmative Action form, letter of interest, resume, and unofficial transcripts to or by mailing applicant packets to: Human Resources

900 W Orman Ave

Pueblo, CO 81004

Selection Process

--All applications received by the close date will be considered.

--After the position closes, applicants will be screened based on the posted MINIMUM QUALIFICATIONS

--Applicants meeting minimum qualifications will be moved to the Screening Committee. The Screening Committee will determine the applicants who will be offered interviews and those applicants will be contacted via email or telephone.

--Once a job offer has been accepted, all applicants will be notified via email.

--Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information on your application and may not be eligible for consideration.

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