Coordinator, Customer Service
University of Houston-Downtown - Houston, TX

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Full Time/Part Time

Full Time

Job Description

Job Summary: - Coordinates customer service counter, planning of special events, mail-outs, communication work-flows, and correspondence. Duties and Responsibilities: - Supervises, assigns work, and trains customer service team; - Develops and manages customer service business processes and procedures. - Oversees services offered, provides information to students, staff and faculty and resolves any problems that may arise. - Serves on various administrative committees, represents the university on state committees, and participates in local, state, and national conferences. - Initiates efforts and partnerships to ensure maximum participation in all admissions events. - Performs all other duties as assigned.

About UHD

Vision 2020: The University of Houston-Downtown will be a premier city university where all students will engage in high-impact educational experiences and graduate with 21st Century skills. About the University of Houston-Downtown: Founded in 1974, UHD is an urban university with nearly 13,000 students and more than 30,000 alumni. UHD is ranked 37th nationally for graduating both Hispanic and African-American students with bachelor's degrees and is a federally qualified Hispanic Serving Institution (HSI) and a Minority Serving Institution (MSI). The University is dedicated to integrating teaching, service and research to prepare students for success in a dynamic global society. UHD is the second largest, four-year, public university in Houston and is a separate university within the University of Houston System.UHD has been recognized as one of the most ethnically diverse liberal arts institutions west of the Mississippi and is located in the fourth largest city in the nation, home to 26 Fortune 500 companies and other world-class institutions. The campus is located in the central business district near three professional sports stadiums and the dynamic Theatre District. Awards and Recognition 2012: In 2012 UHD was the only public Texas university named to the President's Higher Education Community Service Honor Roll With Distinction by The Corporation for National and Community Service (CNCS), recognizing outreach efforts and thousands of hours of community service by students. In addition, the University was recognized by G.I. Magazine as one of the top Military Friendly schools in the nation in 2011 and 2012 for support of veterans.

Requirements

Requirements Education: - Must have a Baccalaureate degree. Experience: - Must have a minimum of two (2) years of job-related experience. *The equivalent combination of education and experience that provides the required knowledge, skills and abilities may be considered as deemed appropriate by the hiring manager and the Vice President for Employment Services and Operations.*

Preferred Qualifications

Position Type

Staff

Notes to Applicants

An application, resume, and cover letter are required. This is a security sensitive position; a complete background investigation is required. In accordance with H.B. #558, Selective Service Registration may be required. Offer of employment contingent upon verification of individual's eligibility for employment in the United States. The University of Houston-Downtown is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, gender, age, color, religion, national origin, disability, sexual orientation or veteran status in the recruitment and admission of students, the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Job Open Date

01-25-2013

Expected Closing Date On or Before

Open Until Filled

Documents that must be attached with this posting

Resume Cover Letter

Documents which can be attached with this posting

Quick Link

jobs.uhd.edu/applicants/Central?quickFind=52220

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