Make outbound calls to members regarding pharmacy orders.
Answer co-pay inquiries, while maintaining productivity standards and performance guarantees where applicable.
Maintain accurate and complete documentation of all inquiries in order to continuously improve customer service processes.
Work to research and release orders in a timely manner.
Identify and escalate repetitive questions and /or problems so that corrective action can be pursued and implemented.
Work in collaboration with other PCA's to ensure the practices are shared throughout.
Additional special projects as needed; i.e. cancellations, letters and referrals.
Maintain a positive work atmosphere by behaving and communicating in a manner that works well with all fellow employees.
This job description is not intended to be all-inclusive and employee may also perform other reasonably related business duties as assigned by the supervisor and other management as required.
High School Diploma or GED equivalent required.
1-2 years experience in customer service preferred.
Strong keyboard/typing skills. Excellent phone presentation, communication and organizational skills necessary.
Ability to adapt to a dynamic work environment, learns quickly, solves problems and make decisions with minimal supervision.
General PC knowledge, including Microsoft Office, Access, Excel, Internet and Email.
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.
Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.
Express Scripts - 18 months ago
Express Scripts is a Fortune 25 company and is the largest pharmacy benefit manager in the U.S.