The Store Manager is responsible for the overall customer experience, team and individual sales execution, the supervision of store employees and the overall business results for his or her assigned store. The Store Manager maintains an individual retail clientele as well as supporting his/her team throughout the sales process, helping to create end-to-end solutions to our customers’ needs. This role will lead by example through creating sales proposals, and is responsible for exceeding both individual and store sales goals.
The Store Manager provides subject expertise to the sales staff, service partners and the end-users surrounding all aspects of transactions at Pacific Sales, particularly focused on the appliance category. The Manager will be responsible for actively elevating the level of understanding of industry products and sales expertise within the store through promoting attendance and occasionally coordinating vendor trainings.
The focus of this role will be to increase bottom line profitability – increasing sales revenue while creating operating efficiencies. The Store Manager acts as the “final call” on customer concerns, governs pricing decisions and oversees all customer interactions. This role manages a team of 15 – 25 employees, motivating the individual innovation of each employee and creating an environment that nourishes support, learning and energizes employees by recognizing a job well done.
High School Diploma
2 years direct Appliance Sales
2 years sales team management
2 years retail store management
2 years customer service and engagement experience
Associates degree in Business and/or Sales Management
1 year direct sales of both free standing and built-in appliance brands