Counselor I (Adult Education / Professional Programs)
1199SEIU Family of Funds - New York, NY

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Responsibilities
  • Provide career and academic counseling, case management and support to members at the 1199SEIU Training and Employment Funds; ensure academic/career advisement needs are met in a variety of settings, across a range of programs, from certificates to advanced degrees
  • Advise and counsel members on academic/employment options and benefits/programs available through the Training and Upgrading Fund; analyze and interpret student transcripts and records to provide academic assistance
  • Refer members to appropriate academic programs (i.e. degree, certificate, preparatory); provide information over the phone, in person, online, in health care facilities and events
  • Conduct Tuition Assistance College Workshops and provide development recommendations for customized workshops as needed; ensure members receive necessary workforce/career ladder and benefit information in a clear, concise and timely fashion
  • Collect and analyze academic and tuition assistance data - submit information to Team Lead for quality control prior to processing; prepare member appeal documentation as needed
  • Submit workshop data to administrative staff for reporting and tracking purposes; ensure timely, accurate and complete submission of tuition assistance applications for payment processing
  • Establish relationships with educational institutions and external workshop facilitators; coordinate services and ensure they meet the needs of members while providing the highest level of service
  • Perform additional duties and projects as assigned by management
Qualifications
  • Bachelor’s degree in Education, Counseling, Human/Social Services or equivalent years of experience required; plus
  • Minimum two (2) years direct counseling experience in adult education, vocational/ college programs, job placement, or career management required
  • Experience with health care education programs, career ladders, or City University of New York (CUNY) system preferred; knowledge of 1199SEIU Training and Employment Funds a plus
  • Basic skill level in Microsoft Word, Excel, PowerPoint preferred
  • Detail oriented and ability to handle multiple projects in a fast paced environment with tight deadlines; must work well under pressure
  • Excellent reading, writing and verbal communication skills; excellent presentation/facilitation and customer service skills
  • Ability to maintain confidential information and handle sensitive issues; detail oriented with strong analytical ability
  • Bilingual fluent in English/Spanish a plus
  • Available to work flexible hours including evenings and weekends
  • Must meet performance standards including attendance and punctuality