Counselor II (Adult Education / Professional Programs)
1199SEIU Family of Funds - New York, NY

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  • Advise and counsel members with regards to academic and future employment options, benefits and programs provided by the 1199SEIU Training and Employment Funds; analyze and interpret student transcripts and records to provide assistance
  • Assist members over the phone, in-person, online, at healthcare facilities and other events to ensure they make sound academic/career decisions and receive benefits as per Fund guidelines; refer them to appropriate academic programs including degree, certificate, preparatory classes, etc.
  • Lead projects related to identifying, counseling, and placing cohorts in shortage area programs, provide on-going case management, develop new support programs, conduct research, create career counseling and other case management materials
  • Conduct Tuition Assistance College Workshops, identify common member needs and develop proposed solutions, including customized workshops and interventions as needed
  • Collect and analyze academic data and submit to Team Lead for quality control prior to processing; submit workshop data to administrative staff for reporting and tracking purposes
  • Responsible for preparing member appeal documentation; ensure members receive timely communication, follow-up and outcome regarding denials and appeals
  • Establish relationships and coordinate services with contracted counselors, educational institutions and external workshop facilitators; ensure they have knowledge and tools necessary to provide the highest level of service to members and that referrals/transition among departments and schools is seamless
  • Perform additional duties and projects as assigned by management
  • Bachelor’s Degree in Education, Counseling, Human/Social Service or equivalent years or experience required, Master’s preferred; plus
  • Minimum three (3) years direct counseling experience in adult education, vocational/college programs, job placement or career counseling required
  • Knowledge of health care education programs/career ladders or City University of New York (CUNY) system preferred; knowledge of 1199SEIU Training and Employment Fund operations a plus
  • Excellent customer service skills and ability to develop and maintain strong relationships with staff and all stakeholders
  • Detail oriented and ability to handle multiple projects in a fast paced environment with tight deadlines and work well under pressure
  • Excellent reading, writing and verbal communication skills including presentation/facilitation skills
  • Strong computer skills and basic knowledge of Microsoft Word, Excel, and PowerPoint preferred
  • Ability to maintain confidential information and handle sensitive issues
  • Ability to work flexible hours including some evening and weekends
  • Ability to travel to locations in the New York City area
  • Must meet performance standards including attendance and punctuality