Courtesy Clerk
Hy-Vee - West Des Moines, IA

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Job Description

Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

PRIMARY RESPONSIBILITIES:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they’re looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Packages purchases.
  • Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the
  • floor, and tends to supply needs.
  • Assists customer in transporting purchases to their mode of transportation.
  • Helps train new courtesy clerks.
  • Checks prices on products.
  • Pulls product forward on shelf.
  • Brings carts in from parking lot and cart corral.
  • Cleans can redemption area and empties the recycle bins, where applicable.
  • Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of
  • merchandise in the store and also in the back room.
  • Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • SECONDARY RESPONSIBILITIES:

  • Assists in all departments as requested (within the wage and hour guidelines).
  • Delivers product to customers (within the wage and hour guidelines).
  • Shovels, salts, and sands walkways.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

  • CareersInGrocery.com - 8 months ago - save job - block
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    About this company
    297 reviews
    Give Hy-Vee a high five for being one of the largest privately owned US supermarket chains, despite serving some modestly sized towns in the...