Courtesy Clerk
Hy-Vee - West Des Moines, IA

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Job DescriptionProvides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.PRIMARY RESPONSIBILITIES: Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.Makes an effort to learn customers’ names and to address them by name whenever possible.Assists customers by: (examples include)escorting them to the products they’re looking forsecuring products that are out of reachloading or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience.Answers the telephone promptly and provides friendly, helpful service to customers who call.Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.Packages purchases.Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.Assists customer in transporting purchases to their mode of transportation.Helps train new courtesy clerks.Checks prices on products.Pulls product forward on shelf.Brings carts in from parking lot and cart corral.Cleans can redemption area and empties the recycle bins, where applicable.Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and also in the back room.Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.Maintains strict adherence to department and company guidelines related to personal hygiene and dress.Adheres to company policies and individual store guidelines.Reports to work when scheduled and on time.SECONDARY RESPONSIBILITIES: Assists in all departments as requested (within the wage and hour guidelines).Delivers product to customers (within the wage and hour guidelines).Shovels, salts, and sands walkways.Assists in other areas of store as needed.Performs other job related duties and special projects as required.
About this company
467 reviews
Give Hy-Vee a high five for being one of the largest privately owned US supermarket chains, despite serving some modestly sized towns in the...