Hill-Rom is a $1.7B leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, and information technology solutions. Hill-Rom's comprehensive product and service offerings are used by health care providers across the health care continuum in hospitals, extended care facilities and home care settings to enhance the safety and quality of patient care.
As part of the Hill-Rom North American Direct Bill credit and collection operations, the Credit Inquiry Specialist provides front line service and support to both internal and external customers. The Credit Inquiry Specialist seeks to improve customer service performance, reduce response time, and enable Collectors and Analysts to focus on collection activities. The Credit Inquiry Specialist will also support Credit Dept. infrastructure needs and provide assistance to Management. The Credit Inquiry Specialist role is considered an entry level position within the department, providing a talent pool and career growth potential.
Essential Duties and Responsibilities:
Answer incoming 800# customer service line, minimizing outgoing calls
o Provide customer service (within scope)
Reprint and send customer requested documents
Conduct monthly collector audits of random accounts for Mgt.
Image Now application
In charge of all incoming electronic faxes
In charge of scanning and routing interoffice mail
Monitor telephone system; log off users at end of work day
Manage tech support tickets for printer & scanner maintenance
Reprint invoices and backup for Internal and External Auditors
Reprint and send statements-only as approved by the credit analyst
Provide contact information updates in AR system
Perform basic account research, (define) analyze AR data to complete requests
Interact with various departments to resolve issues via effective written communication. Issues are to be resolved in a timely manner and customers informed of the status of resolution.
Assist credit analysts as needed - simple requests that do not require use of phone
Issue and offset credits as directed
Perform write offs as directed
Transfer Credit approval requests to the Credit Analyst
Responsible for reviewing the after hours mailbox for the Credit Department
Escalate requests outside of role/scope to Credit Analysts as needed
Excellent communication and time management skills
Ability to work in multiple computer software systems including Excel, Word, JDE ERP, and other office software
Ability to define problems and follow through to completion
Positive Team Player attitude
Education and/or Experience:
Associates or Bachelor’s degree preferred
1-2 years experience in a credit and collections or customer service role preferred
Experience in a health services or finance/accounting role preferred
Hill-Rom Holdings holds Hill-Rom Company, which, in turn, holds hospital patients safe and secure. Hill-Rom makes, sells, and rents hospital...