Credit Inquiry Specialist
Hill-Rom - Batesville, IN

This job posting is no longer available on Hill-Rom. Find similar jobs:Credit Inquiry Specialist jobs - Hill-Rom jobs




Hill-Rom is a $1.7B leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, and information technology solutions. Hill-Rom's comprehensive product and service offerings are used by health care providers across the health care continuum in hospitals, extended care facilities and home care settings to enhance the safety and quality of patient care.

Job Profile:
As part of the Hill-Rom North American Direct Bill credit and collection operations, the Credit Inquiry Specialist provides front line service and support to both internal and external customers. The Credit Inquiry Specialist seeks to improve customer service performance, reduce response time, and enable Collectors and Analysts to focus on collection activities. The Credit Inquiry Specialist will also support Credit Dept. infrastructure needs and provide assistance to Management. The Credit Inquiry Specialist role is considered an entry level position within the department, providing a talent pool and career growth potential.

Essential Duties and Responsibilities:
Answer incoming 800# customer service line, minimizing outgoing calls

o Provide customer service (within scope)

Reprint and send customer requested documents

Conduct monthly collector audits of random accounts for Mgt.

Image Now application

In charge of all incoming electronic faxes

In charge of scanning and routing interoffice mail

Monitor telephone system; log off users at end of work day

Manage tech support tickets for printer & scanner maintenance

Reprint invoices and backup for Internal and External Auditors

Reprint and send statements-only as approved by the credit analyst

Provide contact information updates in AR system

Perform basic account research, (define) analyze AR data to complete requests

Interact with various departments to resolve issues via effective written communication. Issues are to be resolved in a timely manner and customers informed of the status of resolution.

Assist credit analysts as needed - simple requests that do not require use of phone

Issue and offset credits as directed

Perform write offs as directed

Transfer Credit approval requests to the Credit Analyst

Responsible for reviewing the after hours mailbox for the Credit Department

Escalate requests outside of role/scope to Credit Analysts as needed


Excellent communication and time management skills

Ability to work in multiple computer software systems including Excel, Word, JDE ERP, and other office software

Ability to define problems and follow through to completion

Positive Team Player attitude

Education and/or Experience:
Associates or Bachelor’s degree preferred

1-2 years experience in a credit and collections or customer service role preferred

Experience in a health services or finance/accounting role preferred




Primary Location


United States-Indiana-Batesville






1st Shift

About this company
155 reviews
Hill-Rom Holdings holds Hill-Rom Company, which, in turn, holds hospital patients safe and secure. Hill-Rom makes, sells, and rents hospital...