Supervises a crew of technicians and/or shop personnel in the maintenance of a specific group of aircraft and/or engine types to ensure maintenance is accomplished successfully, outdates are met and customers are satisfied.
Manpower deployment and controlling hours charged to the job are key accountabilities of the position.
Provides coordination with the Maintenance Coordinator in scheduling arrivals/departures, preplanning job scopes and communicating with the customer on the status of work.
Ensures that safe work practices are employed consistently on each aircraft job or throughout the shop.
The Crew Chief is responsible for troubleshooting aircraft and/or engine discrepancies and implementing corrective action. The Crew Chief has ultimate responsibility for the quality of maintenance work and turntime. This position is key in projecting a competent image to our customers.
Poor technical judgment at this level impacts customer outdates, is costly in terms of cash flow/cost of sales and in terms of the reputation of the facility.
This position requires the ability to, use deductive reasoning in technical issue and coordinate multiple activities to accomplish the required maintenance by the promised delivery date
Assures that technicians are held accountable for the quality of the maintenance work that they perform.
Assigns work to crew members based upon scheduled outdates and the technical expertise of the various employees.
Must be up-to-date on scope of required maintenance for customers and corrdinates efforts to ensure a timely turnaround.
Writes all additional items and squawks identified during inspection.
Reviews employee time cards on a daily basis to verify accuracy of time charged to workorders.
Informs Program Manager of problems and work status so that communications with the customers are timely and complete.
Reviews workbook for signoffs and parts issues after departure, but prior to closing in the inspection department.
Works cooperatively with other Crew Chiefs or shops to assure cross-training on other aircraft and/or engines.
Performs “hands on” maintenance as required to assure an on-time departure and customer satisfaction.
Coordinates with other departments as needed to assure that customers have a positive experience at the facility.
Actively works to simplify for efficiency, ease of work performance, quality and turnaround time.
Is proactive in the area of safety; promotes safe work habits to the crew, monitors the work environment for safety hazards and takes steps to address/remove hazards.
Performs other duties as required by the department.
Valid A&P license
5 years experience as an A&P mechanic in corporate aviation or in engine shop
Demonstrated technical ability on specific airframes and/or engine models in the areas of heavy maintenance, light maintenance and service bulletins
Demonstrated ability to diagnose and resolve technical problems
Demonstrated ability to plan, organize and coordinate multiple activities to achieve quality maintenance within established timeframes
2-3 years of supervisory experience in a business environment
Good interpersonal skills and verbal ability
Must be able to lift up to 75 lbs, walk, bend, stretch and climb ladders
Must have the ability to think clearly, speak intelligibly on the telephone and in person
Must have the ability to manipulate equipment of all sizes, tools, computer keyboards and telephones
Must have excellent hand-eye coordination
Must have good interpersonal and verbal skills in order to interface with customers and employees
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