Crisis Worker
The Door - A Center of Alternatives - New York, NY

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Founded in 1972, The Door empowers educationally and economically disadvantaged youth to reach their potential by providing a complete range of services all under one roof. Each year over 11,000 young people from all five New York City boroughs come to The Door for primary health care, reproductive care and health education, mental health counseling, legal services, supportive housing, GED, ESL, tutoring and homework help, college preparation and computer classes, career & education services, job placement, daily meals, cultural arts and services.

The Crisis Worker will provide crisis intervention and short-term case management for Runaway and Homeless Youth through our Drop-In Services and new members through Member Services; oversee inventory, organization and distribution of emergency provisions (food and clothing); and coordinate crisis responses with Member Services staff for new members.

Meet with young people (through our Drop-In Services and Member Services) who are in crisis to provide support and information and referrals

Perform ACS mandated reporting duties as needed

Provide suicide/homicidal assessments and appropriate follow-up with young people in collaboration with supervisor

Provide short-term case management services for Runaway and Homeless youth

Follow-up on referrals to Door case management and/or counseling services

Escort young people to external agencies as needed

Document all crisis work including any safety plans and referrals

Ensure that emergency provisions (food and clothing) are fully stocked, organized and distributed in accordance with Drop-In Services schedule (and in coordination with other Door staff)

Coordinate Drop-In Services Lunch service with other case managers

Work with the Drop-In Services case management team to provide information and support Door staff and/or external service providers

Design and implement life-skills or other groups to young people as needed

Enter data and generate a monthly crisis services report

Maintain accurate and detailed up-to-date referral resources within the five boroughs

Participate in program and departmental meetings

Other functions and responsibilities as assigned by supervisor

Bachelor’s degree required

Knowledge and at least 2 years experience in youth development counseling

At least 2 years experience working with runaway and homeless and/or LGBTQ youth populations

Familiarity with emergency and transitional youth shelter systems

Demonstrated ability to advocate effectively and professionally on behalf of clients

Demonstrated ability to work effectively and creatively as part of an interdisciplinary treatment team

Strong computer skills in MS Word, Excel or other compatible programs

Exceptional organizational and interpersonal skills

Able to work independently and take initiative

Bilingual English/Spanish skills preferred
To apply for this position, please send your resume to

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