Cross Dock Supervisor-Hackensack-New Jersey
FreshDirect - New Jersey

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FreshDirect is the leading profitable online grocer in the U.S. with customers in New York, New Jersey and Connecticut. It is known for its fresh-from-the-farm foods and brand-name groceries at everyday low prices, all delivered to customers’ doors. FreshDirect’s food experts rate all produce and seafood every morning and give each item an Expert Quality Rating to help customers choose what is best and in-season. FreshDirect customers can enjoy over 600 Entrees and Side Dishes, made fresh daily by professional chefs using the finest, freshest ingredients. FreshDirect ranks 70th on Internet Retailer’s Top 500 Guide®. For more information, please visit . For updates, follow us on Twitter: @freshdirect and on Facebook:

Position Summary : NEW JERSEY, FRESHDIRECT - Transportation Cross Dock Supervisor

The Transportation Cross Dock Supervisor is responsible for the execution of daily operations of the cross dock for the Transportation Department. This includes shift, field, process, facilities and fleet management. The responsibilities include coaching delivery teams, maintains costs and service performance through field audit. Executes transport trailer efficiencies and administrative tasks are completed in a timely and accurately manner; which includes check in and out process.

Essential FunctionsSupport and uphold all policies and procedures are adhered to at all times
Sustains expert knowledge of business goals and objectives, products and services for the route operation
Creates and executes proactive steps to reduce credits and customer complaints
Achieves overall consistency throughout the Cross Dock operation
Sustains and manages delivery cost while maintaining service levels
Actively manages the timely response of all on-road operations, customer relations, and employee interactions
Executes projects to reduce customer credits and returns
Upholds and achieve department employee hours and overtime are managed in an effective manner (according to budget)
Manages and coaches Administrative Support Staff to acceptable performance levels
Manages departmental employee hours in an efficient and effect manner according to budget
Ensures effective communication of job accountabilities, objectives and performance feedback
Coaches, trains, and organizes workforce to have them capable of maintaining high service levels
Supports and encourages reward and recognition programs in the department
Plans and creates steps that lead workforce to being highly skilled, satisfied, and engaged
Sustains and monitors performance management issues within the department
Supports and encourages employee involvement throughout the department
Ensures consistent and quality decisions are made at dispatch
Achieves and sustains budgeted service level results (Satisfaction, On-Time, Complaints, etc.)
Creates, supports and coaches to ensure a culture focused on customer satisfaction
Responsible for promptly addressing and resolving problems/complaints filed by the community
Actively participates in community events and supports marketing initiatives aimed at community development
Support and sustains relationships with customers and the community
Ensures that employees maintain the pulse (competition, growth, sales, customers, events, etc.) of the community
Supports the recruiting process by conducting interviews and road tests on a need basis
Actively supports and maintains high levels of morale in employees within the department
Upholds, promotes and demonstrates an environment of honesty, integrity and candor through open lines of communication
Ensures delivery of feedback, encouragement and expectations are clear and concise InteractionsSupervision Received:

Plans, designs, and carries out programs, projects, studies, or other work independently. Receives little or no supervision from Teamleader

Supervisory Duties:
Trains, assigns work to, and checks work of two (2) or more Team members; participates in the decision to hire, fire, and promote Team members; does not conduct the same work as Team members on a regular basis

Minimum QualificationsBachelor’s Degree in related discipline with specialized leadership training and/or demonstrated capability to perform job responsibilities through previous experience and education;
Minimum five (5) years work experience
Minimum one plus years managerial experience
Minimum two (2) years of transportation and or dispatching experience
CDL A or B license preferred

Knowledge, Skills, and AbilitiesAbility to communicate well with others
Ability to build strong internal/external working relationships with the company and within the community
Goal oriented work ethic with high standards for quality performance
Strong coaching skills and analytical aptitude
Highly organized and efficient with administrative tasks
Clear and consistent decision maker

DisclaimerThe above statements are intended to describe the general nature and level of work being performed by the Teammember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization changes.
As EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERS , Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender (except where gender is a bonafide occupational qualification), disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.