Cross-Trained Agent
Cape Air - Albany, NY

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Albany, NY, Full-Time/Year-Round

SUMMARY: Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

Check in passengers and baggage using Cape Air’s reservation system

Make passenger reservations and rebook flights

Make boarding announcements

Provide extra assistance to passengers with special needs

Assist the main Cape Air Reservations Department by handling remote reservations calls

Share information with pilots/ramp/operations using radio communications

Organize ticket and cash reports

Handle delayed or missing baggage and process claims

Assure compliance with FAA and airport security procedures

Meet and marshal aircraft

Load and unload passengers and their baggage

Escort passengers out to the aircraft

Additional duties as assigned

Airline work experience and airline reservation system experience is preferred

Must be at least 18 years old and a high school graduate

Must have valid US drivers license

Must be able to pass a 10 year criminal background check

Must be able to lift up to 70 lbs.

Basic computer skills required

Must be willing to be cross-trained for the ramp or other positions

Good communication and customer service skills is required

Flexibility of schedule is a must

This position will often require working nights, weekends and holidays

Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Please note this is a safety sensitive position which requires CHRC clearance and DATP enrollment in accordance with the FAA Code of Federal Regulations


TO APPLY: Please click HERE to complete our online employment application by Thursday January 10, 2013 at 11:59pm EST .