Cross-Trained Agent
Cape Air - Saint Croix, VI

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St Croix, US Virgin Islands, Full-Time/Year-Round

SUMMARY: Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

PRIMARY RESPONSIBILITIES:
Check in passengers and baggage using Cape Air’s reservation system

Make passenger reservations and rebook flights

Make boarding announcements

Provide extra assistance to passengers with special needs

Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable

Share information with pilots/ramp/operations using radio communications

Organize ticket and cash reports

Handle delayed or missing baggage and process claims

Assure compliance with FAA and airport security procedures

Meet and marshal aircraft

Load and unload passengers and their baggage

Escort passengers out to the aircraft

Additional duties as assigned

QUALIFICATIONS:
Airline work experience and airline reservation system experience is preferred

Must be at least 18 years old and a high school graduate

Must have valid US drivers license

Must be able to pass a 10 year criminal background check

Must be able to lift up to 70 lbs

Basic computer skills required

Must be willing to be cross-trained for the ramp or other positions

Good communication and customer service skills is required

Bilingual strongly prefered

Flexibility of schedule is a must

This position will often require working nights, weekends and holidays

Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Please note this is a safety sensitive position which requires CHRC clearance and DATP enrollment in accordance with the FAA Code of Federal Regulations

JOB REFERENCE NUMBER : #201327

TO APPLY: Please click HERE to complete our online employment application by Friday February 8, 2013 at 11:59pm EST .

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About this company
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Cape Air has served Island-markets with a focus on leisure travel since 1989 and is experienced with the unique transportation needs of...