Cuban/Haitian Program Lead Caseworker
Church World Service - Miami, FL

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Primary Purpose:
Perform initial reception, processing and resettlement of entrants upon their release to Church World Service. In the absence of the Cuban/Haitian Program Coordinator oversee the reception, processing and resettlement of all Cuban and Haitian Entrants through the CWS/IRP Miami Office.

Essential Duties:
Assists the coordinator in the preparation of the statistical reports and daily file review.

Assists the coordinator in the process of case follow-up by phone or in person for pending resettlement cases at the hotel.

Handles emergencies and/or direct services needs such as illness, food and/or clothing distribution, transportation to and from medical and DHS appointments, etc.

Alternates the 24/7 on-call program cellular phone which receives calls from the Department of Homeland Security, Department of Health and other affiliated agencies, with the Program Coordinator.

Screens and interviews incoming clients.

Performs all work relating to the processing and maintenance of case files such as: interviewing clients and conducting intake; preparation of the I-765; preparation of arrival and release list for Department of Homeland Security/Office of International Affairs (DHS/OIA); preparation of memos and other correspondence related to the case.

Transports clients from Border Patrol Stations in Marathon Key or Pembroke Pines, Miami International Airport, or other DHS holding facilities: to the CWS/IRP Miami Office. As needed transports clients from hotels, hospitals and to Miami International Airport.

In the absence of the Program Coordinator performs his/her duties.

Performs other related duties as requested by Program Administrator and/or Coordinator.

Qualifications:
Education:
Bachelor’s Degree and/or equivalent professional experience. Excellent writing skills.

Experience:
Minimum of two year’s previous work experience in refugee or immigrant-related services, providing familiarity with US refugee and/or immigration issues and terminology. Experience working with church-based organizations or other direct social service providers preferred.

Competencies:
Communications: Listen carefully to assure clear understanding of instructions and requests. Communicate detailed and/or technical information clearly, in writing and orally. Ask appropriate questions in seeking explanations needed to perform job. Promote “transparency of information” by sharing relevant information with staff and other stakeholders. Understand staff roles and procedures and prepares standard reports to track job progress or activities. Anticipate constituent needs and interests and take proactive steps to respond to them. Understand and is able to use appropriate technology to communicate with others inside and outside CWS. Respect and maintain confidentiality of sensitive information with parameters defined by supervisor and/or CWS policy.

Constituent Relationships: Understand who stakeholders are and be responsible to their needs. Facilitate interactions and serve as a resource in relations with stakeholders. Recognize and be sensitive to issues of concern to stakeholders. Recognize and be sensitive to cultural, ethnic and religious issues.

Job Knowledge: Understand the mission and values of CWS and faith-based organizations and how they apply to their work and relationships with others. Understand he work performed and how it supports CWS in achieving its goals. Understand how to work multiculturally with sensitivity and integrity. Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Applies a depth of knowledge within area of responsibility d how programs and services intersect. Applies a depth of knowledge within area of responsibility to implement assigned activities. Able to use and willing to expand learning of applications or technology to perform job duties. Maintain and improve the skills and knowledge needed to be effective in performing job responsibilities. Interpret CWS’s policies and procedures for staff and stakeholders, keeping the “human” side in sight.

Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team. Model behaviors that are consonant with the mission and values of CWS in work activities and relationships. Demonstrate sound judgment in performing all duties. Recognize and use individual strengths to enhance work performance. Recognize areas of weakness and seek assistance to improve performance. Take initiative with area of responsibility. Facilitate the use of skills and resources within CWS. Contribute ideas for implementing CWS’s vision and strategic plan.

Problem Solving: Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, and then implement approved changes. Understand and apply knowledge of the context in which CWSW works, including global trends, issues, and the ecumenical movement. Exercise creativity in resolving problems and trying new ways of doing things. Know how and when to apply technical solutions to problems. Share results of problem solving experience to others. Remain flexible in responding to organizational priorities.
Program Planning and Management: Anticipate work flow and take proactive steps to balance work priorities. Understand the desired outcome of assigned work and how it supports CWS’s work. Gather, analyze and make use of information and resources necessary to complete work. Set and communicate deadlines and priorities. Successfully balance multiple activities, in support of program or department goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Verify the accuracy and quality of own work and the work of others. Contribute ideas to effectively implement program plans and activities. Keep other informed of work progress and any problems encountered. Assist others to complete priority work, or step in to handle in their absence.

Resource Building and Stewardship: Recognize resource building potential in all interactions and be responsive and professional in providing information Promote CWS’s mission, programs and services with donors and stakeholders to assure continued support. Use financial and material resources provided by CWS to their best advantage, including business equipment and supplies. Demonstrate concern for natural resources in carrying out work activities. Make the most of own time and resources to maximize stewardship to CWS. Respect one another and relationships with staff, supervisors, and managers. Prepare reports on program status relative to budget and finances.

Teamwork: Understand what a team is and what it does. Demonstrate a willingness to work on a team. Understand own role on the team and how it fits in to the overall results to be produced. Promote effective interactions among team members and facilitate group discussion. Participate in identifying and establishing work needs and time lines for completion. Keep team leader and members informed of work status. Demonstrate awareness of what other teams do and how their work affects own team. Recognize and respect the importance of work performed by colleagues. Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks.

Other Skills:
Computer literacy in word processing and spreadsheet applications. Strong writing skills. Fluent in Spanish. Valid driver’s license.

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