Correspondence and Call Center Rep
Shared Services - Richmond - Richmond, VA

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Parallon Business Solutions Richmond Shared Service Center,

located at The Boulder's Office Park at 7300 Beaufont Springs Drive, Boulders VIII, Richmond, Va. 23225, is seeking a full time Correspondence and Call Center Representative to work Full Time Days, Monday – Friday from 8:30am – 5pm. · Responds to customer letters in writing 3 days a week
· Utilize excellent written communication skills to respond to customer inquiries regarding their accounts via letter and email 3 days per week
· Utilize excellent verbal communication skills to respond to customer inquiries regarding their accounts via inbound phone calls 2 days a week and as call volume dictates
· Obtains information needed to resolve problems and complete tasks promptly and courteously
· Confers with other staff members to obtain additional information and clarification needed to resolve account problems
· You must have the ability/experience to work in a fast paced call center environment
· Excellent writing, reasoning and trouble shooting skills, as well as great customer service skills are required
A college degree with an emphasis on writing or previous work experience drafting correspondence is a plus.
At least one year of customer service experience, preferably in a healthcare setting, required.
High school diploma or GED required a college degree with an emphasis on writing is preferred.
Must be able to work Full Time – Monday – Friday from 8:30am – 5pm.
Qualifications

HCA Inc - 15 months ago - save job - block