Cust Svc TL RIC
Shared Services - Richmond - Richmond, VA

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JOB TITLE

: Customer Service Team Leader

  • position is located at The Boulders Office Park, 7325 Beaufont Springs Drive, Boulders VII, Richmond, VA. 23225.
Hours for the position are M-F, 10:30AM to 7PM

GENERAL SUMMARY OF DUTIES

Coordinates the Customer Service operations. Works closely with the Manager Customer Service in a fast paced Call Center environment. Supervises the daily activities of a team of Customer Service Representatives, responds to escalated customer service calls and responsible for training of customer service staff.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Coordinate daily activities of Customer Service operations

Talk with customers by phone or in person to obtain information needed to complete tasks

Confer with other staff members to obtain additional information and clarification needed to resolve customer problems

Answers all inquiries from customers promptly (generally the same day received) whether the inquiries are via telephone or mail

Assist patient account inquiries by courteously supplying accurate and timely information

Follow all guidelines and policies for PAS employees, both general policies and those specific to customer service activities

Maintain a courteous and professional attitude with customers and coworkers

Other duties as assigned

Qualifications

EDUCATION

High school diploma or GED required

EXPERIENCE

At least one year of customer service experience required

Prior supervisory experience preferred

Bilingual skills in Spanish/English strongly preferred

HCA Inc - 11 months ago - save job - block