DO YOU FILL THE BILL?
Great With Numbers.
Awesome with People.
When XFINITY customers have a billing question, it's up to you to help turn a potentially unhappy situation into an awesome, feel-good experience. This takes diplomacy, a reassuring tone, and sense of ownership over the problem and its resolution. And, of course a thorough understanding of the ins and outs of our billing systems, products and processes.
We'll handle the training aspect, with a comprehensive orientation program (including role-playing) that gives you the skills you need to get started. Regular team "huddles and ongoing training updates will keep everybody motivated and on the same page. But it's your ability to use this knowledge with ingenuity - and apply it to address and resolve just about any type of billing-related customer concerns - that will make the difference. You're a voice of reason - unflappable, knowledgeable and empathetic. And often you'll even be called upon to promote new XFINITY products and services, once billing matters are settled!
To succeed, you'll need sound judgment, strong tact and diplomacy, and the talent to think "off-script to deliver the best solution in a timely, efficient manner. A high school diploma or the equivalent is required; experience in a high-volume, call center setting would be helpful. The flexibility to work overtime, weekends and evenings is a must.
If you think you Fill the Bill and you'd welcome the challenge of providing exceptional support in a supportive, team setting, we'd like to hear from you.
To get started on this new and exciting path, please click on APPLY.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
JobServe USA - 5 months ago