Customer Advocate- Customer Service Representative
Fluency in the following languages required:
Problem Resolution Rep
NOW HIRING- VARIETY OF AVAILABLE CUSTOMER SERVICE POSITIONS
Customer Service Representative- Be an Advocate for Customers
APPLY ONLINE OR VISIT OUR ERLANGER SITE AT 1101 PACIFIC AVE
WE ACCEPT WALK INS ON:
TUESDAY THRU FRIDAY
9:00 AM- 11:00 AM
1:00 PM- 3:00PM
You know that preparation today leads to greater success tomorrow. You've worked hard to develop the skills and knowledge you'll need to make your career goals a reality. We take pride in our ability to develop our new hires to become tomorrow’s leaders, and surround them with industry leading technology and top training. Joining Convergys, you’ll become part of a team that understands providing excellent results for our Fortune 500 clients enables career growth.
We offer our associates clear recognition and rewards for high achievement. We strive to create an environment that clearly communicates the commitment and dedication needed to be the best in our industry.
Join us at Convergys. In our state-of-the-art call centers, you’ll discover fun, challenging work, surrounded by talented, supportive, managers and colleagues and you’ll enjoy:
Strong Performance Incentives
Exceptional Growth Opportunity
Industry Leading Training
Our Customer Service Representatives Responsibilities Include:
Answer customers questions via inbound phone calls addressing billing, upgrades or troubleshooting issues for telecommunications, insurance, cable and technology clients.
Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner.
Multitasking through multiple systems while interacting with customers.
Skills and Experience
Excellent Customer Service Skills
Strong written, verbal and organization skills
Superior time management and prioritization skills
Proficiency with navigating through multiple systems
Experience working with cellular, cable, internet or telephone products a plus
Deductive Reasoning Skills
Up-selling experience preferred
Excellent listening skills
Ability to learn on the fly, listen, and apply problem solving skills
Minimum of High School Diploma / GED
Convergys - 21 months ago
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Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together...