Customer Advocate- Customer Service Representative
Convergys - Erlanger, KY

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Customer Advocate- Customer Service Representative
: 113778

Fluency in the following languages required: English
Job : Problem Resolution Rep
Primary Location : United States-Kentucky-Erlanger ( )

Schedule : Full-time
Description

NOW HIRING- VARIETY OF AVAILABLE CUSTOMER SERVICE POSITIONS

Customer Service Representative- Be an Advocate for Customers

APPLY ONLINE OR VISIT OUR ERLANGER SITE AT 1101 PACIFIC AVE

WE ACCEPT WALK INS ON:

TUESDAY THRU FRIDAY

9:00 AM- 11:00 AM

1:00 PM- 3:00PM

You know that preparation today leads to greater success tomorrow. You've worked hard to develop the skills and knowledge you'll need to make your career goals a reality. We take pride in our ability to develop our new hires to become tomorrow’s leaders, and surround them with industry leading technology and top training. Joining Convergys, you’ll become part of a team that understands providing excellent results for our Fortune 500 clients enables career growth.

We offer our associates clear recognition and rewards for high achievement. We strive to create an environment that clearly communicates the commitment and dedication needed to be the best in our industry.

Join us at Convergys. In our state-of-the-art call centers, you’ll discover fun, challenging work, surrounded by talented, supportive, managers and colleagues and you’ll enjoy:

Excellent Benefits

Strong Performance Incentives

Exceptional Growth Opportunity

Industry Leading Training

Our Customer Service Representatives Responsibilities Include:

Answer customers questions via inbound phone calls addressing billing, upgrades or troubleshooting issues for telecommunications, insurance, cable and technology clients.

Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner.

Multitasking through multiple systems while interacting with customers.

Skills and Experience :

Excellent Customer Service Skills

Strong written, verbal and organization skills

Superior time management and prioritization skills

Proficiency with navigating through multiple systems

Experience working with cellular, cable, internet or telephone products a plus

Typing skills

Deductive Reasoning Skills

Up-selling experience preferred

Excellent listening skills

Ability to learn on the fly, listen, and apply problem solving skills

Minimum of High School Diploma / GED

EOE

Convergys - 21 months ago - save job - copy to clipboard
About this company
3,592 reviews
Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together...