Customer Advocate- Product Support
Zendesk - Madison, WI

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We are looking for a Madison-based customer support guru who thrives on providing support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.

At least 2 years of customer support experience; previous help desk experience ideal

Ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious

Passion for social media or web-based software, including Twitter, Facebook, Google Apps

Able to identify and communicate information for issues which require escalation

Strong communication and analytical skills

Formal technical support experience

Experience with browser and operating system troubleshooting

Knowledge of common help desk/ticketing solutions

Familiarity with CSS, HTML

Zendesk is a leading provider of web-based help desk software that is reinventing how companies engage with their customers. We’ve grown our customer base to 30,000+ companies over three years by offering superlative support and a hassle-free sales experience from a smart and dedicated team of support specialists who also guide customer trials through the conversion process. Zendesk customers include Groupon, MSNBC, Lonely Planet, Xerox, OpenTable, Sony Music and Rackspace.

Zendesk offers competitive salaries and full benefits, including health, dental, vacation and stock options. You will be joining a bright group of experienced folks who love what they are doing to create a unique experience for our customers.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

To all recruitment agencies: Zendesk does not accept agency resumes. Please do not forward resumes to Zendesk employees or any other company location. Zendesk is not responsible for any fees related to unsolicited resumes.

Zendesk - 17 months ago - save job
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