Provide customer service in the Wagner, South
Dakota office and throughout NorthWestern Energy’s territory.
DESCRIPTION OF ESSENTIAL FUNCTIONS
Responsibilities include, but are not limited
to, the following:
NorthWestern Energy employees are required to adhere to company safety
to customer inquiries and requests
payments and same-day posting of all customer payments received.
drawer balancing and bank deposits.
customers, customer accounting and customer service center staff with questions
customers with payment arrangements, involving delinquent accounts.
and completion of service orders.
rate changes and bill calculations
NorthWestern Energy’s credit program
to emergency situations
alternative solutions and commit to an action to resolve customer needs
effectively within teams and work groups to accomplish organizational goals
bank deposit to the bank and pick up the mail at the post office.
duties as assigned
time is spent in an office environment mostly sitting, with limited standing
and walking; occasional lifting of lightweight office materials up to 20
be able to demonstrate a good safety record
customer skills including strong oral communication skills
proficiency and good math skills
to positively interact with customers to resolve problems
completion of requisite testing and training program is required
to demonstrate an excellent attendance record
school degree or equivalent required, advanced education or experience
When considering applicants for this
position, the selection process will take into consideration the needs of
NorthWestern, including such factors as reorganization requirements, diversity
opportunities, relocation requirements, employee development and job
succession. If any of the preceding
language conflicts with the applicable bargaining unit agreements, the
bargaining unit agreement will prevail.