Customer Care Agent (10 am - 7pm)
Southern Wine & Spirits - Lakeland, FL

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Customer Care Agent

Lakeland Customer Care Center

Monday - Friday High Volume Order Entry

Shift: 10am - 7pm

Answer and resolve all inbound calls on a daily basis.

Responsible for problem solving with a positive and professional demeanor.

Ensuretimely and accurate output of all work.

Accurately and effectively handle large volumes of orders and calls.

Able to work under time pressure and maintain/produce accurate customer records to reflect account status while providing a high level of service and efficiently
resolving concerns posed by the customer.

Report to work daily and adhere to Southern's time and attendance policy.

Perform other work related duties and special projects as assigned.

Required Skills

High School Diploma/GED and 1-2 years of customer service experience in a business environment or equivalent combination of education and experience.

Proficient in MS Office (Word, Excel, and Outlook) and 10 key by touch.

Accurate data-entry skills.

Effective verbal/written communication skills in carrying out job duties with various departments and levels of management.

Basic mathematical skills including calculating percentages and discounts for customers.

Capable of solving a variety of customer service problems and supporting a range of
personalities and customer types.

Required Experience

About this company
202 reviews
Southern Wine & Spirits of America, fueled by alcohol, dominates nationwide. The company is one of the largest distributors of wine and...