Customer Care Representative 3-Sales Express - ORS Nasco
United Stationers - Cincinnati, OH

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Customer Care Representative 3-Sales Express - ORS Nasco - 338251

Description
      Primary Purpose

      This position is responsible for providing excellent customer service and related support to ORS Nasco customers.

      Major Responsibilities 

      Answers inbound calls and provides customer support regarding product information/pricing, special order information, quotes, order status, price/quantity deviations, etc. Expedites customer requests. 

      Researches product and order information for customers. Documents all customer interaction on orders. 

      Troubleshoots and resolves customer issues and handles complaints. 

      Works with large reports dealing with backorders, non stocks, drop ships, etc 

      Collaborates with other ORS Nasco/USI departments to ensure that customers receive excellent service at all touch points. 

      Understands and demonstrates United Stationers’ Core Values. 

      Performs other duties as assigned.

      Qualifications

      Skills/Knowledge Required 

      Excellent communication skills. 

      Demonstrated interpersonal skills. 

      Excellent customer service skills. 

      Demonstrated problem-solving abilities. 

      Attention to detail; ability to plan and prioritize tasks. 

      Data entry and computer skills.

      Education and Experience 

      High School Diploma or GED required. 

      Minimum six (6) months of ORS Nasco call center/industry experience preferred.  Trend Database experience a plus.

      United Stationers - 16 months ago - save job - block
      About this company
      95 reviews
      Don't think that United Stationers is just another paper pusher. The company is a leading wholesale distributor of office supplies and...